Opened 5 years ago

Closed 5 years ago

#10541 closed defect (fixed)

add coinpliance.us to smtp permission list

Reported by: phobos Owned by: phobos
Priority: Medium Milestone:
Component: Internal Services/Tor Sysadmin Team Version:
Severity: Keywords: bitpay coinpliance eugeni permissions
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description (last modified by phobos)

bitpay uses a host of 3rd parties for their services, zendesk and coinpliance.us.

Our mail server is correctly rejecting emails from coinpliance.us because it's not a valid mail server:

Will retry in 3600 seconds: no-reply@bitpay.com → donations@torproject.org 'Bitpay Account Verification document upload information' Server response: 450 4.1.7
+<bounce+e022f7.37af6-donations=torproject.org@coinpliance.us>: Sender address rejected: unverified address: connect to coinpliance.us[198.61.225.231]:25: Connection refused

and further

coinpliance.us has no MX record

Child Tickets

Change History (6)

comment:1 Changed 5 years ago by phobos

Description: modified (diff)

comment:2 Changed 5 years ago by phobos

Status: newaccepted

comment:3 Changed 5 years ago by phobos

added

comment:4 Changed 5 years ago by phobos

Here's the relevant log entries from our side:

Jan  2 19:54:29 s_local@eugeni postgrey[2375]: action=pass, reason=triplet found, client_name=mail-s93.mailgun.info, client_address=184.173.153.221, sender=bounce+e022f7.37af6-donations=torproject.org@coinpliance.us, recipient=donations@torproject.org
Jan  2 19:54:29 s_local@eugeni postfix/smtpd[24429]: NOQUEUE: reject: RCPT from mail-s93.mailgun.info[184.173.153.221]: 450 4.1.7 <bounce+e022f7.37af6-donations=torproject.org@coinpliance.us>: Sender address rejected: unverified address: connect to coinpliance.us[198.61.225.231]:25: Connection refused; from=<bounce+e022f7.37af6-donations=torproject.org@coinpliance.us> to=<donations@torproject.org> proto=ESMTP helo=<mail-s93.mailgun.info>
Jan  2 19:54:29 s_local@eugeni postfix/smtp[25245]: connect to coinpliance.us[198.61.225.231]:25: Connection refused
Jan  2 19:54:29 s_local@eugeni postfix/smtp[25245]: B101E2A45E: to=<bounce+e022f7.37af6-donations=torproject.org@coinpliance.us>, relay=none, delay=0.04, delays=0/0/0.03/0, dsn=4.4.1, status=undeliverable (connect to coinpliance.us[198.61.225.231]:25: Connection refused)

Not only coinpliance.us, but mailgun.info is involved.

comment:5 Changed 5 years ago by phobos

waiting to see if the email arrives, and then I'll close.

comment:6 Changed 5 years ago by phobos

Resolution: fixed
Status: acceptedclosed

email received.

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