Anti-abuse for webchat support system
As part of the Boisterous Otter project, one of the requirements is to provide webchat support to users.
The current plan is to use "Prodromus", which is a webchat system that uses an anonymous XMPP server as its back-end. This has all been implemented on Moschatum.
We are now at the stage where we must consider solutions for abuse of this system, as Prodromus does not provide any mechanism to prevent people from spamming the support staff.