Provide support through webchat

When doing support, there are some situation where it would be better to switch to a communication medium with lower latency than email. Having a way to do text based chats with our users sounds like a good idea.

This will be implemented by using an XMPP server allowing anonymous connections from a web interface on one side, and have the support team get accounts.

Users will be given access to chat-based support on an invitation basis. Support assistants will be able to create invitation “tokens” and will give out URLs to users when they need to.

This is part of SponsorO's deliverables.

added SponsorO component::community/tor support owner::phoul priority::medium resolution::fixed severity::normal status::closed type::task labels

Trac:
Description: The Buoyant Otter project requires that we offer support though webchat [0].

[0] https://trac.torproject.org/projects/tor/wiki/org/sponsors/Otter/Boisterous#Activities

to

The Boisterous Otter project requires that we offer support though webchat [0].

[0] https://trac.torproject.org/projects/tor/wiki/org/sponsors/Otter/Boisterous#Activities

Trac:
Summary: Provide support though webchat to Provide support through webchat

Trac:
Keywords: N/A deleted, SponsorO added

We agreed on doing chat-support through invitations during the 2014 wintew dev. meeting.

Next step is to update the tickets on what we need to implement around the Prosody/Prodromus solutions we already have worked on.

(I'm taking over organizational matters of this as support coordinator. Colin, if you really want to go on, feel free to reassign the ticket to you. I'm happy to explain anything that's unclear.)

Trac:
Owner: phoul to lunar
Status: new to assigned

Trac:
Cc: Sherief, lunar to Sherief, lunar, phoul

Trac:
Status: assigned to accepted

Trac:
Description: The Boisterous Otter project requires that we offer support though webchat [0].

[0] https://trac.torproject.org/projects/tor/wiki/org/sponsors/Otter/Boisterous#Activities

to

When doing support, there are some situation where it would be better to switch to a communication medium with lower latency than email. Having a way to do text based chats with our users sounds like a good idea.

This will be implemented by using an XMPP server allowing anonymous connections from a web interface on one side, and have the support team get accounts.

Users will be given access to chat-based support on an invitation basis. Support assistants will be able to create invitation “tokens” and will give out URLs to users when they need to.

This is part of [org/sponsors/SponsorO SponsorO]'s deliverables.

Trac:
Description: When doing support, there are some situation where it would be better to switch to a communication medium with lower latency than email. Having a way to do text based chats with our users sounds like a good idea.

This will be implemented by using an XMPP server allowing anonymous connections from a web interface on one side, and have the support team get accounts.

Users will be given access to chat-based support on an invitation basis. Support assistants will be able to create invitation “tokens” and will give out URLs to users when they need to.

This is part of [org/sponsors/SponsorO SponsorO]'s deliverables.

to

When doing support, there are some situation where it would be better to switch to a communication medium with lower latency than email. Having a way to do text based chats with our users sounds like a good idea.

This will be implemented by using an XMPP server allowing anonymous connections from a web interface on one side, and have the support team get accounts.

Users will be given access to chat-based support on an invitation basis. Support assistants will be able to create invitation “tokens” and will give out URLs to users when they need to.

This is part of SponsorO's deliverables.

Trac:
Component: User Experience/Tor Support to Community/Tor Support

Trac:
Status: accepted to assigned
Owner: lunar to phoul

Set all open tickets without a severity to "Normal"

Trac:
Severity: N/A to Normal

Closing this ticket.

Webchat was offered for a period of time while under Sponsor O, Sherief wrote the PUPS system for this.

Trac:
Sponsor: N/A to N/A
Status: assigned to closed
Reviewer: N/A to N/A
Resolution: N/A to fixed

closed

mentioned in issue #10799 (closed)

moved to tpo/community/support#10755 (closed)