Opened 6 years ago

Closed 17 months ago

#10890 closed task (fixed)

Redirect “get bridges” messages automatically

Reported by: lunar Owned by: phoul
Priority: Medium Milestone:
Component: Community/Tor Support Version:
Severity: Normal Keywords: bridgedb-email
Cc: Sherief, isis Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Users keep sending messages with “get bridges” to the help desk instead of sending them to BridgeDB. It's painful.

It would be best to automatically detect such emails and bounce them to BridgeDB without human intervention.

“Scrip” will need to be written in RT. Interesting bits of the documentation:
http://requesttracker.wikia.com/wiki/WriteCustomAction
http://requesttracker.wikia.com/wiki/ReplyBasedUponContent
http://requesttracker.wikia.com/wiki/SendEmailAction

Child Tickets

Change History (7)

comment:1 Changed 6 years ago by Sherief

Cc: Sherief added

Also, if the message is not coming from a gmail or yahoo address then the autoresponder should send back a message saying that the sender needs a gmail or a yahoo mail to use BridgeDB via mail.

Last edited 6 years ago by Sherief (previous) (diff)

comment:2 Changed 6 years ago by isis

Cc: isis added
Keywords: bridgedb-email added

comment:3 Changed 6 years ago by lunar

Status: newaccepted

comment:4 Changed 3 years ago by isabela

Component: User Experience/Tor SupportCommunity/Tor Support

comment:5 Changed 3 years ago by phoul

Owner: changed from lunar to phoul
Status: acceptedassigned

comment:6 Changed 2 years ago by teor

Severity: Normal

Set all open tickets without a severity to "Normal"

comment:7 Changed 17 months ago by phoul

Resolution: fixed
Status: assignedclosed

I believe this is solved, as the generic autoresponse includes a pointer to the correct bridge email / website.

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