Redirect “get bridges” messages automatically
Users keep sending messages with “get bridges” to the help desk instead of sending them to BridgeDB. It's painful.
It would be best to automatically detect such emails and bounce them to BridgeDB without human intervention.
“Scrip” will need to be written in RT. Interesting bits of the documentation: http://requesttracker.wikia.com/wiki/WriteCustomAction http://requesttracker.wikia.com/wiki/ReplyBasedUponContent http://requesttracker.wikia.com/wiki/SendEmailAction