Opened 6 years ago

Closed 15 months ago

#10936 closed task (fixed)

Document support policy about “rejected” tickets

Reported by: lunar Owned by: phoul
Priority: Medium Milestone:
Component: Community/Tor Support Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Karen would be happy if we can give stats regarding tickets we can't answer because users are asking to help them with illegal matters. “rejected” sounds like a good status for those. Let's talk and document this.

Child Tickets

Change History (5)

comment:1 Changed 6 years ago by lunar

Status: newaccepted

comment:2 Changed 3 years ago by isabela

Component: User Experience/Tor SupportCommunity/Tor Support

comment:3 Changed 3 years ago by phoul

Owner: changed from lunar to phoul
Status: acceptedassigned

comment:4 Changed 22 months ago by teor

Severity: Normal

Set all open tickets without a severity to "Normal"

comment:5 Changed 15 months ago by phoul

Resolution: fixed
Status: assignedclosed

This ticket is quite old, and we no longer do this style of stats reporting for sponsors. Illegal requests were always rejected. Closing.

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