Opened 7 years ago

Last modified 4 years ago

#10966 accepted task

Define a process on how new support assistants can be accepted in the team

Reported by: lunar Owned by: phoul
Priority: Medium Milestone:
Component: Community/Tor Support Version:
Severity: Normal Keywords:
Cc: arma Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


The switch from having a single person handling all support request to a team was made through recruiting support assistants as a contracting position. It would be good to define a process on how new people can get accepted in the team. It's mostly a question of trust and probably we need to define a vouching process and a set of people that need to ack the decision.

Child Tickets

Change History (4)

comment:1 Changed 7 years ago by lunar

Status: newaccepted

comment:2 Changed 6 years ago by dcf

This topic was discussed at the 2014 summer dev meeting. Notes are at org/meetings/2014SummerDevMeeting/SupportDiscussion.

comment:3 Changed 4 years ago by isabela

Component: User Experience/Tor SupportCommunity/Tor Support

comment:4 Changed 4 years ago by phoul

Owner: changed from lunar to phoul
Severity: Normal
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