Opened 7 years ago

Closed 7 years ago

#10967 closed task (implemented)

Public monthly report of RT article use frequency

Reported by: mttp Owned by: lunar
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords:
Cc: lunar, gamambel Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


Interest has been expressed in making support more transparent. Publicizing how many of each type of support request the support team gets every month would help improve this. RT uses articles to store frequently used responses. Let's include in the monthly help desk report the number of times each RT article has been dropped into a response during that month.

Child Tickets

Change History (2)

comment:1 Changed 7 years ago by lunar

Owner: set to lunar
Status: newassigned

comment:2 Changed 7 years ago by lunar

Resolution: implemented
Status: assignedclosed
Type: defecttask
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