Opened 6 years ago

Closed 5 months ago

#11268 closed task (worksforme)

Encourage webroot antivirus to scan TBB releases

Reported by: arma Owned by: boklm
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Every time we put out a new TBB, it seems like there are a pile of Webroot users who show up with cryptic complaints like "Couldn't load XPCOM."

Skruffy is pretty sure that showing our TBB releases to Virustotal (#11263) isn't going to influence Webroot in any way.

We should find a contact at Webroot and encourage them to integrate "check TBB releases" into whatever internal process they have.

(This would be a great task for a volunteer.)

Child Tickets

Change History (5)

comment:1 Changed 6 years ago by erinn

Keywords: needs-triage added

comment:2 Changed 6 years ago by lunar

We now have a contact at WebRoot that is willing to be noticed for each Tor Browser release. This should be integrated in the release process.

comment:3 Changed 3 years ago by teor

Severity: Normal

Set all open tickets without a severity to "Normal"

comment:4 Changed 2 years ago by arma

Component: Applications/Tor bundles/installationApplications/Tor Browser
Owner: changed from erinn to boklm
Status: newassigned

boklm, what's the current state of our "submit new tor browser releases to the antivirus companies so they aren't surprised when we release" plans? Do we auto submit stuff to virustotal? Does that autosubmit reach everybody, or are there places like Webroot that aren't reached?

comment:5 in reply to:  4 Changed 5 months ago by gk

Keywords: needs-triage removed
Resolution: worksforme
Status: assignedclosed

Replying to arma:

boklm, what's the current state of our "submit new tor browser releases to the antivirus companies so they aren't surprised when we release" plans? Do we auto submit stuff to virustotal? Does that autosubmit reach everybody, or are there places like Webroot that aren't reached?

We don't do it yet but have a ticket for it: #28175. That said, I don't think Webroot is not much of a problem nowadays from what I've seen over the last months and years in our blog comments and elsewhere. Closing this ticket for now. We should open a new one in case we get newer evidence that Webroot is still problematic.

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