Opened 5 years ago

Last modified 12 months ago

#12672 new enhancement

Tor log should be accessible while Tor Browser is starting up

Reported by: Envite Owned by: brade
Priority: Medium Milestone:
Component: Applications/Tor Launcher Version:
Severity: Major Keywords: log ux-team bootstrap
Cc: mcs, catalyst Actual Points:
Parent ID: #9516 Points:
Reviewer: Sponsor:

Description

Sometimes users write to the Help Desk saying that their Tor Browsers do not manage to start. Since it does not start and stops in the initial loading "Tor Status" screen displaying "Connecting to the Tor Network", users are unable to grab a log to send to the Help Desk.

Child Tickets

Change History (6)

comment:1 Changed 5 years ago by arma

Component: Tor bundles/installationTor Launcher
Milestone: TorBrowserBundle 2.3.x-stable
Owner: changed from erinn to brade
Summary: Tor Browser needs to provide users with complete log before startingTor log should be accessible while Tor Browser is starting up

comment:2 Changed 5 years ago by brade

Cc: mcs added

I agree that there should be a way to access the log from the progress dialog. It would be nice if #10059 was also fixed but this bug will focus on providing access.

comment:3 Changed 18 months ago by catalyst

Cc: catalyst added
Keywords: ux-team bootstrap added
Severity: Blocker

Just saw another instance of a user running into this issue on #tor. This can be an obstacle to providing good support. Also confirmed on Tor Browser 7.5a4 on Linux -- the button "clicks" (shows the I've-been-clicked feedback) but nothing gets copied unless I first hit "cancel" in the progress window.

comment:4 Changed 18 months ago by catalyst

Severity: BlockerMajor

comment:5 Changed 18 months ago by catalyst

Sorry, should have commented that I don't remember setting Severity to Blocker but I didn't know what it was before so I set it to Major instead.

comment:6 Changed 12 months ago by mcs

Parent ID: #9516

This seems like a special case of #9516, or at least it is highly related.

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