Opened 6 years ago

Closed 6 years ago

#12887 closed defect (duplicate)

Browser fails to open after connecting to Tor

Reported by: mjdbb1 Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


I'm having some trouble recently with the Tor Browser Bundle. I'm running the latest version (3.6.4). I've replicated this
issue on several systems. I have also tried the latest alpha version (4.0 alpha 1) and still experience this issue. All of the systems I have tested are running Windows XP SP3. Security software includes Symantec Endpoint 12. The browser bundle is installed to \Program Files\Tor Browser.

Randomly, it seems, the tor client will start, but it will not start the browser. I can find firefox.exe in my task manager, taking up almost always 95-99 MB of ram. The window never appears. If I close this instance of firefox.exe and restart everything, it will usually come up.

It seems to be random. I can start it up 10 times, and anywhere from
3-8 times this will happen. I should note that when the browser does actually start, it appears to be correctly connected to the Tor network.

Child Tickets

Change History (5)

comment:1 Changed 6 years ago by mttp

Tor Browser is designed to be usable even for individuals who don't have Admin rights on the machine they are using. Tor Browser installs itself on Windows without requiring Administrative privileges. Tor Browser won't work correctly if it's installed to a location where your user doesn't have execution privileges, such as Program Files. We also advise against running Tor Browser as Administrator. I suggest you reinstall Tor Browser to a location in your user directory, such as your Documents, Desktop, or Downloads folders.

comment:2 Changed 6 years ago by mttp

Resolution: not a bug
Status: newclosed

comment:3 Changed 6 years ago by gk

FWIW: this might actually be a duplicate of #10804.

comment:4 Changed 6 years ago by mjdbb1

Resolution: not a bug
Status: closedreopened

Thanks for the advice. However I'm already running Tor as a non-administrative user, and it doesn't matter where the browser is installed to (I tried in Documents and Desktop). This behavior still occurs. I would have to argue about the 'not a bug' status. I can duplicate this on several different machines.

comment:5 Changed 6 years ago by gk

Resolution: duplicate
Status: reopenedclosed

Duplicate of #10804.

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