Opened 3 years ago

Closed 3 years ago

#13346 closed defect (fixed)

"Tor Browser seems slow... to... start"

Reported by: mttp Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Keywords: tbb-disk-leak, tbb-usability, ff31-esr, TorBrowserTeam2010
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Tor Browser on all platforms will sometimes display an information bar at the bottom of the about:tor home page after starting that says "Tor Browser seems slow... to... start" and two buttons "Learn more..." and "Don't display this again". If you click "Learn more...", you'll be taken to https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems which tells users to reset Firefox with the "Reset Firefox..." button on the about:support page. We REEEALLY don't want Tor Browser users to reset their browser, ever, because it deletes all add-ons, including Torbutton and TorLauncher. You can permanently prevent the "Tor Browser seems slow... to... start" information bar from popping up by setting the browser.slowStartup.notificationDisabled pref in about:config to true; default is false.

Firefox determines whether or not the browser is slow to start up by storing information about browser startup times to disk. To prevent this information from being stored at all, we should also set both browser.slowStartup.maxSamples and browser.slowStartup.samples to 0.

Child Tickets

Change History (2)

comment:1 in reply to:  description Changed 3 years ago by gk

Keywords: ff31-esr TorBrowserTeam2010 added

Replying to mttp:

Tor Browser on all platforms will sometimes display an information bar at the bottom of the about:tor home page after starting that says "Tor Browser seems slow... to... start" and two buttons "Learn more..." and "Don't display this again". If you click "Learn more...", you'll be taken to https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems which tells users to reset Firefox with the "Reset Firefox..." button on the about:support page. We REEEALLY don't want Tor Browser users to reset their browser, ever, because it deletes all add-ons, including Torbutton and TorLauncher. You can permanently prevent the "Tor Browser seems slow... to... start" information bar from popping up by setting the browser.slowStartup.notificationDisabled pref in about:config to true; default is false.

Yes, we should do that.

Firefox determines whether or not the browser is slow to start up by storing information about browser startup times to disk. To prevent this information from being stored at all, we should also set both browser.slowStartup.maxSamples and browser.slowStartup.samples to 0.

Are you sure that is happening in private browsing mode (which is Tor Browser's default mode), too?

comment:2 Changed 3 years ago by mikeperry

Resolution: fixed
Status: newclosed

Ok, I set these prefs. This should be fixed in the next nightly.

Note: See TracTickets for help on using tickets.