Opened 5 years ago

Closed 5 years ago

#13604 closed defect (duplicate)

Install TOR Browser

Reported by: Kilt Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Keywords: Tor Browser failure
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Hi All

I'm using the latest Firefox release on Windows 7 (fully patched) and downloaded the Tor browser to my desktop. When I try to run the Tor browser, it immediately crashes with the following error:

Problem Event Name: APPCRASH

Application Name: firefox.exe
Application Version: 31.2.0.0
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: c06d007f
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I've tried reinstalling and googling error buit can't find a solution, any help or pointers would be greatly appreciated. Thanks in advance for any help.

Child Tickets

Change History (1)

comment:1 Changed 5 years ago by gk

Resolution: duplicate
Status: newclosed
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