Opened 5 years ago

Last modified 23 months ago

#13647 new enhancement

Extra info in log

Reported by: Envite Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Sometimes the Help Desk receives messages consisting only in a log, like this one:

17/10/2014 16:47:59.105 [NOTICE] DisableNetwork is set. Tor will not
make or accept non-control network connections. Shutting down all
existing connections.
17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:47:59.105 [NOTICE] Opening Socks listener on 127.0.0.1:9150
17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:48:01.390 [NOTICE] Bootstrapped 5%: Connecting to
directory server.
17/10/2014 16:48:01.470 [NOTICE] Bootstrapped 10%: Finishing handshake
with directory server.
17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (fte exec
Tor\PluggableTransports\fteproxy --managed) does not provide any
needed transports and will not be launched.
17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (flashproxy
exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
does not provide any needed transports and will not be launched.
17/10/2014 16:48:22.339 [WARN] Proxy Client: unable to connect to [DELETED] ("TTL expired")
17/10/2014 16:48:22.415 [WARN] Proxy Client: unable to connect to [DELETED] ("TTL expired")
17/10/2014 16:49:27.319 [NOTICE] Bootstrapped 15%: Establishing an
encrypted directory connection.
17/10/2014 16:49:38.750 [NOTICE] Bootstrapped 20%: Asking for
networkstatus consensus.
17/10/2014 16:49:43.518 [NOTICE] Bootstrapped 25%: Loading
networkstatus consensus.

Really, this is ALL the e-mail we received (no extra info even in message headers) for this case. And this happens quite frequently.

In order to better help those users and avoid round-trip e-mail checking for OS and language, it would be great if it is possible to include in standard log output for Tor Browser info about the exact Tor Browser Bundle being used. The exact TBB package downloaded informs us about the language used for Tor Browser (so we know which language should use to contact the user), the OS and the TBB version.

Child Tickets

Change History (2)

comment:1 Changed 5 years ago by Envite

Type: defectenhancement

comment:2 Changed 23 months ago by teor

Severity: Normal

Set all open tickets without a severity to "Normal"

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