Opened 4 years ago

Last modified 16 months ago

#13775 new defect

Tor Browser won't open with OpenVPN

Reported by: mttp Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: tbb-helpdesk-frequent
Cc: gk Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

We've had multiple users say that they're unable to start Tor Browser when trying to use it behind various OpenVPN-based VPNs, including ClearVPN and HideMyAss. Even with antivirus and firewall software disabled, the experience seems to be that a Firefox window won't even open. On Windows 7, the mouse cursor will spin for a moment, then nothing will happen. Hence these users are unable to provide a Tor log.

Child Tickets

Change History (5)

comment:1 Changed 4 years ago by gk

Cc: gk added

Exact steps to reproduce would be good. (ideally without having to pay something/give personal details away to some sketchy VPN provider)

comment:2 Changed 4 years ago by mttp

Here are the steps as I understand them:

1) Follow the instructions provided by a VPN provider to set up your VPN connection. Test that the connection works. Hypothetically this could be also be done by setting up an OpenVPN instance on a server of your own and connecting to it, but the time trade-offs of learning how to do that properly may not be worth.

2) Download and install Tor Browser. Attempt to start it from behind the functional VPN.

Note that asking users for screenshots of this happening has not been that fruitful because they insist there's nothing to show. "It's just my desktop." If I understand the situation correctly, I think a Firefox process will start then immediately die.

comment:3 Changed 4 years ago by gk

Does it matter which Tor Browser they are using? Is this a new 4.0 thing or does that happen with older releases (3.5, 3.6, ...), too? (older ones can be found on https://archive.torproject.org/tor-package-archive/torbrowser/)

comment:4 Changed 4 years ago by herosentor

Ich verstehe nur Bahnhof

comment:5 Changed 16 months ago by teor

Severity: Normal

Set all open tickets without a severity to "Normal"

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