Opened 3 years ago

Closed 3 years ago

#14007 closed defect (fixed)

Thunderbird 31.3 fails to load with Torbirdy 0.1.3 (Windows 7)

Reported by: cypherpunks Owned by: ioerror
Priority: Immediate Milestone:
Component: Applications/TorBirdy Version:
Severity: Keywords:
Cc: ter.one.leeboi@… Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

This has been ongoing since before Thunderbird v31.*.

Thunderbird process (.exe) starts but the UI never loads.

To get Thunderbird to load again I have to remove the file "castironthunderbirdclub@…" from the AppData roaming.

Child Tickets

Change History (26)

comment:1 Changed 3 years ago by cypherpunks

Hello? Is anyone there? Echo...echo...echo.

This is a major issue, I can't use TorBirdy, and I assume many other Windows users cannot as well.

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:2 Changed 3 years ago by cypherpunks

So after conversing with ioerror on Tor-Talk I need to add more info:

Testing TorBirdy v0.1.2 with Thunderbird 31.3 (and earlier releases) work fine. It's only TorBirdy v0.1.3 that breaks Thunderbird GUI from loading.

I'm not sure what other info to add, please let me know if you need something else and I'll do my best to report.

Thanks!

comment:3 Changed 3 years ago by sukhbir

It's odd that TorBirdy 0.1.2 works fine and 0.1.3 doesn't. I will try to get my hands on a Windows machine to test this.

comment:4 Changed 3 years ago by cypherpunks

Great, thanks sukhbir. Is there anything I can do to help?

And thanks for working on TorBirdy! It's really great!

P.S. The auto-updating feature for TorBirdy is not helpful in this case, because after I installed v0.1.2 and restarted (a second time) TorBirdy updated to v0.1.3 and Thunderbird won't load again. I know this isn't part of the problem I'm reporting, but maybe there should be a option to allow updating instead of just doing it automatically?

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:5 in reply to:  4 Changed 3 years ago by sukhbir

Replying to cypherpunks:

Great, thanks sukhbir. Is there anything I can do to help?

I tried to reproduce this with Thunderbird 31.3.0 and TorBirdy 0.1.3 (Windows 8.1, if it matters) but couldn't. Thunderbird starts normally and no errors or warnings are logged.

Do you have some other extensions installed? Can you try installing TorBirdy on a new profile? Thanks!

comment:6 Changed 3 years ago by MaximumShower

I also have this issue. Thunderbird 31.3.0 TorBirdy 0.1.3 on Ubuntu 14.04.

Starting thunderbird with torbirdy enabled fails to open UI, although process continues running. Disabling all other addons does not fix problem. However starting thunderbird with a fresh profile does enable it to start with torbirdy.

See also #13722 which appears to be the same problem.

comment:7 in reply to:  6 Changed 3 years ago by sukhbir

Replying to MaximumShower:

I also have this issue. Thunderbird 31.3.0 TorBirdy 0.1.3 on Ubuntu 14.04.

Starting thunderbird with torbirdy enabled fails to open UI, although process continues running. Disabling all other addons does not fix problem. However starting thunderbird with a fresh profile does enable it to start with torbirdy.

See also #13722 which appears to be the same problem.

OK, let's tackle this.

I was unable to reproduce this with Ubuntu 14.04 and Thunderbird 31.3.0. Same goes for #13722. Do you see anything on the console if you start Thunderbird from the terminal? Does it say "TorBirdy registered!"?

comment:8 Changed 3 years ago by sukhbir

For anyone who is following this and has a similar issue: can you please report if Thunderbird starts with a new profile?

comment:9 in reply to:  8 Changed 3 years ago by michel

Replying to sukhbir:

For anyone who is following this and has a similar issue: can you please report if Thunderbird starts with a new profile?

Yes, it seems to work fine with Debian 7.8 (64bit) and Thunderbird 31.3.0.

Start Thunderbird in the terminal says "TorBirdy registered!" :-)

Thank for all your great work! :-)

comment:10 Changed 3 years ago by cypherpunks

I'm running 64-bit Windows 7, and having the exact same problem on Thunderbird 31.3.0 and Thunderbird 31.4.0. Using a clean profile seems to fix the issue for Thunderbird 31.4.0. I upgraded from 31.3.0 to 31.4.0, so I haven't tested 31.3.0 but I'm assuming the same fix should work.

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:11 Changed 3 years ago by cypherpunks

If I create a new profile Thunderbird also will start for me (using TorBirdy 0.1.3). But this seems to only be a band-aid, and one many people will find too difficult to use; is a real fix in the works?

Here are my comments from #13722


I also have this problem. With Thunderbird 31.4 using TorBirdy v0.1.3. I have to remove the install file to get Thunderbird to start after it's installed (so I can't use TorBirdy).

The Thunderbird process starts and get up to near 75K memory usage but the UI never loads. So I then have to kill the process and remove the install file to get Thunderbird's UI to load.

I was able to use TorBirdy with Thunderbird for a long while, but when I tried it today (after a long time not using it) I found this problem. I was going to open a ticket but I noticed this one is already opened.

I'm on Windows 7 with zero other extensions and zero plugins installed other than TorBirdy.

comment:12 Changed 3 years ago by cypherpunks

@sukhbir @ioerror

Has there been any movement on this bug? It's cross-platform bug it seems, and it's a serious issue (see #13722). It would stop most users from using TorBirdy.

Is anyone working on a fix or is TorBirdy dead and no longer maintained?

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:13 Changed 3 years ago by cypherpunks

Priority: criticalblocker

comment:14 in reply to:  12 Changed 3 years ago by sukhbir

Replying to cypherpunks:

@sukhbir @ioerror

Has there been any movement on this bug? It's cross-platform bug it seems, and it's a serious issue (see #13722). It would stop most users from using TorBirdy.

Is anyone working on a fix or is TorBirdy dead and no longer maintained?

The problem is that I am unable to reproduce this even after trying on different systems and multiple VMs. Perhaps this is an update related issue but I have not been able to reproduce it, let alone fix it.

There are some other things that I need to try; I will keep on updating this ticket.

comment:15 Changed 3 years ago by sukhbir

I think the only solution that works is to perform a clean install (or a new profile). Someone please correct me if I am wrong?

comment:16 Changed 3 years ago by cypherpunks

It's the only way I can make it work. But this wasn't the way TorBirdy installed when it was first released to the wild.

It seems like a mulit-platform (not just Windows) blocker for many users.

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:17 Changed 3 years ago by cypherpunks

So just to collect all the other bug reports for this same issue (from *nix to Windows).

I would say there's a SERIOUS issue going on, too bad @ioerror isn't interested in helping @sukhbir fixing this bug.

Vidalia = TorBirdy (i.e. TorBridy will die a slow death, too?!)

#14099 (Windows 7 & FreeBSD)
#14130 (Xubuntu)
#14007 (Windows 7 & Ubuntu)
#13722 (LinuxMint)

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:18 Changed 3 years ago by lolol

i suddenly had this problem today after temporarily disabling the torbirdy addon because it was slow and i had a lot of emails to download (yes stupid reason, but it was messing up a lot). when i finished, i enabled torbirdy again and tried restarting thunderbird but it wouldnt start anymore.

i finally fixed it by doing this:
i have a seperate thunderbird profile which is mostly the same as the one which stopped working, except different accounts. i looked at the directories of each profile and made sure they matched. meaning i deleted some cache folders and other seemingly rubbish files from the broken profile which werent apparent in the good profile. though i dont think this is what helped. what i think helped was:

opened up prefs.js of both profiles and did a compare and copied all missing preferences from the good profile to the broken one. they were mostly preferences torbirdy added i think. also torbirdy was uninstalled in that profile at this point. and then i reinstalled torbirdy and it works fine now.

tl;dr: run thunderbird in safe mod and remove the torbirdy addon. close thunderbird. copy all missing preferences into prefs.js from a working profile which has torbirdy. open thunderbird and reinstall torbirdy extension. restart thunderbird and it should work now. im using thunderbird 31.4.0 on windows 8

comment:19 Changed 3 years ago by sukhbir

The sad thing is that I am still unable to reproduce this, even after trying on multiple systems.

To everyone who has this problem: can you describe what your Tor setup is like? Also, is there any message on your error console or the terminal?

comment:20 Changed 3 years ago by sukhbir

Another thing: can you describe how you installed TorBirdy 0.1.3? Did you upgrade using Thunderbird's add-on manager? Or did you install a fresh XPI?

comment:21 Changed 3 years ago by sukhbir

Any updates?

comment:22 Changed 3 years ago by leeroy

Cc: ter.one.leeboi@… added

comment:23 Changed 3 years ago by cypherpunks

(this is a random anon, not the person who wrote the big message above)

I installed TorBirdy as a fresh XPI and via. Thunderbird's add-on manager. I had zero add-ons or plugins installed besides TorBirdy. In both install cases Thunderbird failed to load.

Tor setup: I start TorBrowser, then start Thunderbird (with TorBirdy installed).

Last edited 3 years ago by cypherpunks (previous) (diff)

comment:24 Changed 3 years ago by leeroy

@23: Did you have accounts setup in Thunderbird before installing Torbirdy? Do you use POP or IMAP? Please see #14099 and comment.

Last edited 3 years ago by leeroy (previous) (diff)

comment:25 in reply to:  23 Changed 3 years ago by sukhbir

Replying to cypherpunks:

(this is a random anon, not the person who wrote the big message above)

I installed TorBirdy as a fresh XPI and via. Thunderbird's add-on manager. I had zero add-ons or plugins installed besides TorBirdy. In both install cases Thunderbird failed to load.

Tor setup: I start TorBrowser, then start Thunderbird (with TorBirdy installed).

Do you by chance have three or more than three IMAP or POP3 accounts configured?

Last edited 3 years ago by sukhbir (previous) (diff)

comment:26 Changed 3 years ago by sukhbir

Resolution: fixed
Status: newclosed

Fixed with TorBirdy 0.1.4. Please upgrade!

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