Opened 5 years ago

Closed 4 years ago

#16213 closed defect (user disappeared)

Tor Browser failing to start - Windows 7

Reported by: cainy393 Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


I've experience this problem an awful lot. When attempting to launch tor browser bundle firefox never displays. Tor.exe launches successfully and I can see the process running in the task manager. I'm able to connect other software to the socks proxy and use tor without issues. Furthermore, firefox.exe does start and is listed in my task manager. However, firefox never actually shows up and I'm unable to use it.

Attempting to start the browser again results in the error message asking me to close the currently running firefox instance. The only way to do this is to kill the firefox process in task manager. Doing so and then attempting to launch tor browser again give me the same result as before, no firefox displayed.

This problem has been persisting for a while. It doesn't effect me all the time. Recently I completely reformatted and re-installed windows 7. I took this opportunity to run tor browser by itself on a totally clean win 7 install with nothing else running. The bug was still present.

Not sure what to do about retrieving logs so any guidance on this would be appreciated. The bug is seemingly random, on occasion tor browser will start up just fine. Despite this I'm sure I can re-create the bug again for the purpose of logs.

Child Tickets

Change History (3)

comment:1 Changed 5 years ago by cainy393

Forgot to add, sometimes when I'm trying to get it to start, killing the firefox process and trying over to get it to work. Occasionally I get an error message asking me whether I would like to start tor browser in safe mode. Starting in safe mode works just fine but obviously this is useless to me so I closed it again and tried to start up properly again. Back to not showing up.

comment:2 Changed 5 years ago by cainy393

Just now I got the safe mode message. I chose the option to reset tor browser. The browser satrted up but tor did not. Now whenever I try launching tor browser, firefox immediately shows but tor.exe never starts.

comment:3 Changed 4 years ago by bugzilla

Milestone: TorBrowserBundle 2.3.x-stable
Resolution: user disappeared
Severity: Normal
Status: newclosed
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