Opened 4 years ago

Last modified 2 months ago

#16777 new enhancement

Make an easier way for users to report bugs in TBB

Reported by: cypherpunks Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: ux-team
Cc: mcs, Crissy2 Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Currently the manual way of reporting bugs is tedious in a sense and to casual or non-advanced users, it will deter them from reporting any bugs at all. I think this area needs improvement and proper implementation of a way to easily report bugs via the browser itself (i.e. possibly option in TBB to link directly to report bug page without need to log in or auto logging into shared account) rather than manually finding out the URL, creating an account or using shared account and posting it.

This I'm sure would definitely increase the number of bug reports and fix reports by users.

Child Tickets

Change History (4)

comment:1 Changed 4 years ago by cypherpunks

Good point totally agreed! Always see bugs reported in blog.torproject.org posts because no one knows or wants to spend too much time to figure out how to contact tor developers.

comment:2 Changed 4 years ago by cypherpunks

Severity: Normal

But DON'T COLLECT ANY INFO ABOUT SOFTWARE AND HARDWARE, as TAILS do (they collect info about hardware, because any machine is unique, it can be used to deanonymize users).

comment:3 Changed 4 years ago by mcs

Cc: mcs added

comment:4 Changed 2 months ago by gk

Cc: Crissy2 added
Keywords: ux-team added
Priority: HighMedium
Type: projectenhancement

#30403 is a duplicate. Another idea to the one mentioned in this ticket's description got mentioned in #30403:

 Please add new position to Help menu: "File a bug", which simplify reporting of bugs.

The new position should open tab: ​http://ea5faa5po25cf7fb.onion/projects/tor/newticket

Additionally this subpage (if not logged) should contain short info about reporting bugs and links to:

    login
    create account 

After creating the account it should redirect to login site and then to ​http://ea5faa5po25cf7fb.onion/projects/tor/newticket (no redirect here now).

Most people probably do not know how to report a bug. The domain "ea5faa5po25cf7fb" is also difficult to remember so this important site should be available from the menu.
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