Opened 3 years ago

Last modified 7 months ago

#17413 needs_review enhancement

Usability of MacOS installation process

Reported by: cypherpunks Owned by: traumschule
Priority: Medium Milestone: WebsiteV3
Component: Webpages/Website Version:
Severity: Normal Keywords: tor-ux, ux, usability, documentation, install, defer-new-website, website-content, ux-team
Cc: mrphs Actual Points:
Parent ID: #3893 Points:
Reviewer: Sponsor:

Description

Usability of MacOS installation process

Consequence: User is unable to verify package signature

Steps to reproduce:

  1. Download Tor browser
  1. Go to https://www.torproject.org/docs/verifying-signatures.html.en for instructions.
  1. Read the block of text for MacOS and Linux.
  1. Follow the link at the bottom of that section to:

https://www.gnupg.org/documentation/

  1. Struggle with the information on that page.
  1. Try to go to the SourceForge link there for GPG Mac download.

uBlock Origin blockade: uBlock Origin has prevented the following page from loading:http://macgpg.sourceforge.net/

Because of the following filter

sourceforge.net$other

Found in: uBlock filters – Badware risks

  1. Give up.

What should have happened:

Follow the GPGTools link at the top of the Tor page's Mac/Linux instruction block.
https://www.torproject.org/docs/verifying-signatures.html.en


Suggested fixes:

  • Divide the MacOS instructions from the Linux instructions.
  • Add numbers to the procedures... something like this, for the MacOS:
  1. Download Tor Browser and save the signature.asc to your Desktop.
  2. Download and install GPGTools.
  3. Open a Terminal window (Terminal is in /Applications/Utilities or find it with search)
  4. Paste the following into the terminal: [... ...]

...adding links appropriately in the procedure

  • Use link colors to help people visually scan through the pages. Take advantage of the human tendency to skim over text and just read the bold, colored stuff:

-Use a color with better contrast against black (the green is wonderful but too dark for good contrast)
-Include more keywords in links

  • Related installation issue that probably belongs somewhere else:

Opening the DMG and installing the Tor Browser: The application file shows a file modification date of Dec 31, 1999, so it's difficult to know whether the downloaded one is newer than one I have already.
No version number is in the file name.
Get Info (cmd-I) (which not every Mac user knows about) does show a version number, and it also shows the file has a creation date of Dec 31, 2000, which is before the mod date. The weird dates might cause version control issues but are also likely to worry people who see them.

Child Tickets

TicketTypeStatusOwnerSummary
#18925enhancementneeds_informationtbb-teamAdd instructions for removing the code signing parts of OS X bundles and MAR files

Change History (14)

comment:1 Changed 3 years ago by mrphs

Cc: mrphs added

comment:2 Changed 3 years ago by Sebastian

Keywords: defer-new-website added

comment:3 Changed 2 years ago by Sebastian

Owner: changed from Sebastian to cypherpunks
Status: newassigned

comment:4 Changed 20 months ago by hiro

Keywords: website-content added
Milestone: WebsiteV3

comment:5 Changed 7 months ago by traumschule

Parent ID: #14686

comment:6 Changed 7 months ago by traumschule

Owner: changed from cypherpunks to traumschule
Parent ID: #14686#23266

comment:7 Changed 7 months ago by traumschule

Parent ID: #23266#3893
Status: assignedneeds_review

comment:8 Changed 7 months ago by teor

Please see my comments on the pull request.

If you'd like me to review it again, please add extra commits to the existing branch. Do not rebase or amend the existing commits, because GitHub will remove my comments.

comment:9 Changed 7 months ago by teor

Status: needs_reviewneeds_revision

comment:10 Changed 7 months ago by traumschule

Status: needs_revisionneeds_review

added a commit and wanted to push more about mar verification but will do it on another branch for comment:60:ticket:18925. want to get this big change merge ready first.

Last edited 7 months ago by traumschule (previous) (diff)

comment:11 Changed 7 months ago by teor

Status: needs_reviewneeds_revision

See my comments on the pull request.

comment:12 Changed 7 months ago by traumschule

Status: needs_revisionneeds_review

Thanks for your time!

Note: According to browser support for CSS3 properties the ued transition feature is not supported by browsers older than: IE 10, FF 16, Chrome 26, Safari 6.1 and Opera 12.1.
Merging this might make some users unhappy.

comment:13 Changed 7 months ago by teor

Keywords: tor-ux added

Please say "typing command-O".

Here is my general feedback:

  • this document is very long, and has a lot of words. Is it intended as a reference?
  • sometimes, adding words makes things harder to understand. I'm still not convinced that the section about veritfying gpg keys is helpful. (But I realise that's a problem with the PGP standard and the web of trust, so it might not be our problem to solve.)
  • please get a ux person to review this web page, if they have time
  • I don't know if we have minimum supported browser versions for the tor website. That's something that hiro might know.

I think someone else should review this change next, because I've reviewed the content as best I can.

comment:14 Changed 7 months ago by antonela

Keywords: ux-team added
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