Crashing on Windows 10

added component::archived/tor messenger priority::high resolution::fixed severity::blocker status::closed type::defect labels

Trac:
Cc: sukhbir, boklm to sukhbir, boklm, mcs

Some users are also reporting issues with Windows 7.1 and 8 x64 builds. We should check with a debug build to see where the problem is.

Trac:
Severity: Normal to Blocker

I can confirm that it crashes on Win7 64-bit pro with EMET installed and using the default settings. No specific rules have been added for Instantbird, and EMET has DEP and ASLR set to always-on, and SEHOP set to application opt-out.

I am running a physical machine, but other users may be running Windows VMs.

This has been an issue for alphas #1-3 and the latest beta. I tried disabling EMET for the alphas, no luck there. I haven't tried disabling EMET for the latest beta, though.

It seems like a number of users are having this issue on many versions of Win7, 8, 8.1, 10. Most users appear to be running 64-bit Windows but at least one is running Windows 8.1 32-bit.

One user did report it working on a Windows Server 2012 R2 VM.

"On October 29th, 2015 Anonymous said: I had posted earlier about tor messenger not working on Win 8.1. Although it works on my Win server 2012 R2 VM."

Some bug reports are showing up on the blog, and I have posted the technical details here. There are many more reports that don't have those details, and possibly more reports in forums/IRC (which I don't monitor).

From the blog (not me):

"On October 29th, 2015 Anonymous said:

Problem signature: Problem Event Name: APPCRASH Application Name: instantbird.exe Application Version: 41.0.0.5729 Application Timestamp: 000232e8 Fault Module Name: d2d1.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7b7aa Exception Code: c0000005 Exception Offset: 0001f3ba OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789"

Another user, also not me:

"On October 29th, 2015 Anonymous said:

It doesn't work at all, Windows 7 64bit, Windows 8.1 32bit, and Windows 10 64bit.

Faulting application name: instantbird.exe, version: 41.0.0.5729, time stamp: 0x000232e8 Faulting module name: d2d1.dll, version: 6.2.9200.16765, time stamp: 0x528bf6b2 Exception code: 0xc0000005 Fault offset: 0x002284f6 Faulting process id: 0x1728 Faulting application start time: 0x01d112c2de7b0b89 Faulting application path: Tor Messenger\Messenger\instantbird.exe Faulting module path: C:\Windows\system32\d2d1.dll Report Id: 26f0368d-7eb6-11e5-8e12-005056c00008

Faulting application name: tormessenger-install-0.1.0b2_en-US.exe, version: 0.0.0.0, time stamp: 0x53c50d97 Faulting module name: SyncShellExtension86_70.dll, version: 0.0.0.0, time stamp: 0x560252bd Exception code: 0xc0000005 Fault offset: 0x0000ce6e Faulting process id: 0x1938 Faulting application start time: 0x01d112c2bdcd2844 Faulting application path: tormessenger-install-0.1.0b2_en-US.exe Faulting module path: BitTorrent Sync\SyncShellExtension86_70.dll Report Id: 0c5a1308-7eb6-11e5-8e12-005056c00008"

EDIT: Missed other reports:

"On October 29th, 2015 Anonymous said: Crash Сигнатура проблемы: Имя события проблемы: APPCRASH Имя приложения: instantbird.exe Версия приложения: 41.0.0.5729 Отметка времени приложения: 000232e8 Имя модуля с ошибкой: d2d1.dll Версия модуля с ошибкой: 6.1.7601.17514 Отметка времени модуля с ошибкой: 4ce7b7aa Код исключения: c0000005 Смещение исключения: 0001f3ba Версия ОС: 6.1.7601.2.1.0.256.1 Код языка: 1049 Дополнительные сведения 1: 0a9e Дополнительные сведения 2: 0a9e372d3b4ad19135b953a78882e789 Дополнительные сведения 3: 0a9e Дополнительные сведения 4: 0a9e372d3b4ad19135b953a78882e789"

And also:

"On October 29th, 2015 Anonymous said:

It doesn't open on my machine. It gives an error: 0x0000000070C19BD5 made reference to the memory on 0x0000000000000000. The memory can't be written.

If i launch it as admin it just loads but nothing happens, won't open and won't display any error.

Does this require something else in order to work?" (This user mentioned running Windows 10 in a later comment)

Seems like this is your version of #9145 (moved). See that ticket for workarounds. (I guess you don't set gfx.direct2d.disabled and layers.acceleration.disabled to true, right?)

Thank you! Verified working on Win7 64-bit. Changes made to prefs.js in the tor-launcher folder, as well as the prefs.js in the default profile folder and the prefs.js in the profile folder created on first run.

(I really should have recognized this bug when I got safe mode working...three months ago. Argh!)

Thanks!

So the workaround for users who don't want to wait for the next release is to create the file Messenger/TorMessenger/Data/Browser/profile.default/prefs.js with the following two lines:

user_pref("gfx.direct2d.disabled", true);
user_pref("layers.acceleration.disabled", true);

After this was reported, I checked on a Windows 10 machine where it was crashing. boklm's recommendation fixes this problem. We should update the blog post or make a new release.

The problem still persist after I applied a workaround Win7x64 connection via Proxy


Faulting application name: instantbird.exe, version: 41.0.0.5729, time stamp: 0x000232e8
Faulting module name: d2d1.dll, version: 6.2.9200.16765, time stamp: 0x528bf6b2
Exception code: 0xc0000005
Fault offset: 0x002284f6
Faulting process id: 0x5afc
Faulting application start time: 0x01d11322bdf6c939
Faulting application path: C:\Users\MY_user\Desktop\Tor Messenger\Messenger\instantbird.exe
Faulting module path: C:\Windows\system32\d2d1.dll
Report Id: fd19d719-7f15-11e5-869b-06450da3436b

Trac:
Username: krot

Replying to krot:

The problem still persist after I applied a workaround Win7x64 connection via Proxy

{{{

Faulting application name: instantbird.exe, version: 41.0.0.5729, time stamp: 0x000232e8 Faulting module name: d2d1.dll, version: 6.2.9200.16765, time stamp: 0x528bf6b2 Exception code: 0xc0000005 Fault offset: 0x002284f6 Faulting process id: 0x5afc Faulting application start time: 0x01d11322bdf6c939 Faulting application path: C:\Users\MY_user\Desktop\Tor Messenger\Messenger\instantbird.exe Faulting module path: C:\Windows\system32\d2d1.dll Report Id: fd19d719-7f15-11e5-869b-06450da3436b }}}

Can you confirm whether the file is prefs.js and not prefs.js.txt? It should be prefs.js.

Replying to sukhbir:

Replying to krot:

The problem still persist after I applied a workaround Win7x64 connection via Proxy

{{{

Faulting application name: instantbird.exe, version: 41.0.0.5729, time stamp: 0x000232e8 Faulting module name: d2d1.dll, version: 6.2.9200.16765, time stamp: 0x528bf6b2 Exception code: 0xc0000005 Fault offset: 0x002284f6 Faulting process id: 0x5afc Faulting application start time: 0x01d11322bdf6c939 Faulting application path: C:\Users\MY_user\Desktop\Tor Messenger\Messenger\instantbird.exe Faulting module path: C:\Windows\system32\d2d1.dll Report Id: fd19d719-7f15-11e5-869b-06450da3436b }}}

Can you confirm whether the file is prefs.js and not prefs.js.txt? It should be prefs.js.

Here is screenshot:[http://i.imgur.com/HDg0fVq.png]

Trac:
Username: krot

Replying to krot:

Here is screenshot:[http://i.imgur.com/HDg0fVq.png]

Er thanks. Sorry, just confirming what can be the issue here since I have verified independently on two machines that this should solve the issue. We will comment here if there is an update.

I think I made a mistake in the file path. It should be Messenger/TorMessenger/Data/Browser/profile.default/prefs.js (not in the preferences directory). I've edited the previous comment to fix it.

Replying to boklm:

I think I made a mistake in the file path. It should be Messenger/TorMessenger/Data/Browser/profile.default/prefs.js (not in the preference directory).

OK that can be it. I didn't follow your path because I knew where the file should go. Let's hope this nails it down.

Replying to sukhbir:

Replying to boklm:

I think I made a mistake in the file path. It should be Messenger/TorMessenger/Data/Browser/profile.default/prefs.js (not in the preference directory).

OK that can be it. I didn't follow your path because I knew where the file should go. Let's hope this nails it down.

Yeap! Now its working! Thanx!

Trac:
Username: krot

Replying to krot:

Yeap! Now its working! Thanx!

Awesome! Thanks for reporting and working with us patiently on this.

Trac:
Description: > there is a user in #tor that is reporting tor messenger crashing on windows 10

"seems it crashes inside directx dlls trying to write to a null pointer"

to

there is a user in #tor that is reporting tor messenger crashing on windows 10 "seems it crashes inside directx dlls trying to write to a null pointer"

Workaround:

ticket:17453#comment:7

Pushed.

Let's wait for a few confirmations before we close it.

This is fixed in b3 https://dist.torproject.org/tormessenger/0.1.0b3/

Trac:
Resolution: N/A to fixed
Status: new to closed

Crashing on Windows 10

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