Opened 4 years ago

Last modified 4 years ago

#18939 new defect

Tor Browser invites you to "send a copy of your Tor Log to the support team"

Reported by: arma Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Along with the recent fix for #10534, we should consider not referring people to the nebulous "support team", especially since there isn't one currently.

Child Tickets

Change History (1)

comment:1 Changed 4 years ago by mcs

I believe this ticket is referring to the following error alert text which is in Tor Launcher:

Tor unexpectedly exited. This might be due to a bug in Tor itself, another
program on your system, or faulty hardware. Until you restart Tor, the
Tor Browser will not able to reach any websites. If the problem persists,
please send a copy of your Tor Log to the support team.

My vote is to simply remove the last sentence. But we could replace it with something like:

If the problem persists, visit https://torproject.org/about/contact.html#support for help.

I am not sure it makes sense to point people to a website when their browser is (probably) not working. We may be encouraging them to use a non-Tor browser, which might be OK or not depending on their situation.

Note: See TracTickets for help on using tickets.