Opened 3 years ago

Last modified 2 years ago

#19135 new defect

'refresh tor browser' makes it inoperable

Reported by: akrey Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: mcs, brade, arthuredelstein Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

On starting tor browser I got a dialog box asking me if I wanted to 'refresh tor browser', or something similar. Unfortunately, I quickly said yes without making a screenshot.

It seems to have removed all the plugins, including the one that starts tor underneath the browser. So I ended up with a broswer window without the noscript or tor button, and when I try to open anything I get an error because the proxy isn't there. (If I start a newly installed tor browser in parallel the old one will also access that tor instance as its proxy.)

Browser window looks like https://twitter.com/akrey/status/733563836691685376/photo/1

There is a similar refresh thing in stock firefox; I have no idea when and why it decides to aks whether you want that.

Child Tickets

Attachments (2)

borked-tbb.PNG (16.3 KB) - added by akrey 3 years ago.
screenshot upper left corer of browser window
FirefoxRefreshPrompt.png (40.8 KB) - added by mcs 3 years ago.
refresh confirmation prompt (Mac OS; should look similar on other platforms)

Download all attachments as: .zip

Change History (9)

Changed 3 years ago by akrey

Attachment: borked-tbb.PNG added

screenshot upper left corer of browser window

comment:1 Changed 3 years ago by akrey

Component: - Select a componentApplications/Tor Browser
Owner: set to tbb-team

Twitter pic is the same as the attachment.

This was on Win7, TBB 5.5.x, custom install dir (I still have it). I have two more win7, one win8, one linux with tor browser, this happened to none of them.

comment:2 Changed 3 years ago by akrey

See also: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

I also have the 'Old Firefox Data' folder.

The question is why firefox/tor browser would ask me to perform this.

Also: https://support.mozilla.org/de/questions/1065438

comment:3 Changed 3 years ago by gk

Cc: mcs brade added

So, you are basically seeing #16441 again, right?

comment:4 Changed 3 years ago by akrey

Basically yes, except that it was a popup, and not the bottom banner described there that I also know from plain firefox. Also, my browser was in use mostly every workday.

comment:5 Changed 3 years ago by mcs

Can you check prefs.js in the Old Firefox Data folder and see if it contains a setting for browser.disableResetPrompt? It should not contain that pref since the default value in Tor Browser 5.5.5 is browser.disableResetPrompt = true.

I will attach a screenshot of the refresh prompt so you can consider whether it looks like what you saw. But as far as I can tell from looking at the code, the prompt should not appear unless (1) you click a button in a notification banner (which should not appear due to our pref settings) or (2) if it is invoked from a Mozilla page such as the following one:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

(Tor Browser 6.0 will disable the capability to invoke functions like this from a web page).

Changed 3 years ago by mcs

Attachment: FirefoxRefreshPrompt.png added

refresh confirmation prompt (Mac OS; should look similar on other platforms)

comment:6 Changed 3 years ago by akrey

The prompt looked like that, with the notable exception that I read 'refresh tor browser', not ...'firefox'. That was what tricked me into not cancelling this.

The browser.disable... is not in the saved prefs.js

I don't remember seeing a notification banner, and I definitely did not click any. (Might a stray <enter> land there?)

TBB was probably installed as 5.0.3 and then upgraded regularly.

It might be that this happened when a different monitor was connected to the laptop.

comment:7 Changed 2 years ago by arthuredelstein

Cc: arthuredelstein added
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