Opened 3 years ago

Last modified 3 years ago

#20220 new defect

TorBrowser cannot connect on Windows 10

Reported by: cypherpunks Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

TorBrowser 6.0.4 and 6.0.5 cannot connect on Windows.

System details: Windows 10 enterprise, 64bit proc, 64-bit OS

Error message: "Requesting relay information failed (connection refused - 5.135.181.213:9222)"

TorBrowser 6.0.1 works fine, but I did have issues with 6.0.2 as well.

Child Tickets

Change History (9)

comment:1 Changed 3 years ago by mcs

Status: newneeds_information

Have you tried disabling all anti-malware software?
Have you tried using a clean installation in a new directory?
I believe that Tor Browser 6.0.4 and 6.0.5 are working on many Windows systems, so there must be a bug that only affects some systems, or something on your computer or network is interfering with Tor.

comment:2 Changed 3 years ago by cypherpunks

They were installed to new directories.

Is there any way to run it with debugging statements or find out more information than connection refused?

comment:3 Changed 3 years ago by cypherpunks

Summary: TorBrowser cannot connect on WindowsTorBrowser cannot connect on Windows 10

comment:4 Changed 3 years ago by cypherpunks

Status: needs_informationnew

comment:5 Changed 3 years ago by cypherpunks

The exact same Tor Browser 6.0.5 directory works fine for me on Windows 8 32-bit.

comment:6 in reply to:  5 Changed 3 years ago by mcs

Replying to cypherpunks:

The exact same Tor Browser 6.0.5 directory works fine for me on Windows 8 32-bit.

Are you sure there is no AV/anti-malware software that is preventing tor from making network connections? Or maybe something outside the computer is blocking things, e.g., on the network?

comment:7 Changed 3 years ago by cypherpunks

I don't think it's any anti-malware software since previous version work just fine.

I was able to work around the issue by installing it on another machine and then copying that directory to the Windows 10 64-bit laptop.

Is there something special or different about how tor starts up the first time?

comment:8 Changed 3 years ago by gk

Where did you copy that directory to and where did you try to install Tor Browser originally?
And, no, there is nothing special about the first start AFAICT.

comment:9 in reply to:  8 Changed 3 years ago by cypherpunks

It was the same directory every time where I install tor browser. I always move the current tor browser out of the way first too.

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