Opened 2 years ago

Last modified 8 months ago

#20784 needs_information defect

TBB on OSX: "Something went wrong..."

Reported by: devildevine Owned by: tbb-team
Priority: Very High Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords:
Cc: mcs, brade Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I am new to TOR. Downloaded browser and went to open it. Once opened it stated "Something Went Wrong TOR not working in this browser. For help contact : help@…

I'm running the latest version of OSX. I do not have a VPN as I can not afford to buy one...

Help!

Child Tickets

Change History (5)

comment:1 Changed 2 years ago by mcs

Status: newneeds_information
Summary: TOR Not workingTor Browser not working

I am sorry that Tor Browser is not working correctly for you.

What version of Tor Browser did you download? You can use Get Info on TorBrowser.app (in the Finder) to check.

What happens if you try to load the following URL inside Tor Browser?

https://check.torproject.org/

comment:2 Changed 2 years ago by gk

Cc: mcs brade added
Keywords: tbb-usability added; Torbrower removed

I've had the pleasure to get some more information about this problem on the weekend due to a user on #tor. My assumption is this is the same underlying issue (the user in #tor is not the bug reporter).

The user freshly downloaded Tor Browser 6.0.7 for OS X and has not been using Tor Browser before. He is on OS X 10.12.1 and installed Tor Browser to /Applications.

When started the "Something went wrong..." text appears and the onion is crossed out and Tor Browser is not working. Now the user closed Tor Browser and it seemed he got the experimental one, installed and started it and it worked.

After getting rid of the alpha and the TorBrowser-Data dir he installed the stable again. This time after starting he was greeted with a Firefox icon. I tried to let him check which extensions he has active on about:addons but Tor Browser froze after entering "about:addons" and hitting Return.

Very weird. I try to get more info (especially the profile dir) as I have his email address.

I plan to ask whether installing to the Desktop works at least. If there is more that comes to mind immediately let me know.

comment:3 Changed 2 years ago by mcs

Something that just came to mind: when he starts 6.0.7 after deleting the TorBrowser-Data directory, is he shown the setup wizard? Or is it as if Tor Launcher is not installed?

Also, what is meant by "he was greeted with a Firefox icon?" Do you mean on the OSX dock or somewhere else?

comment:4 Changed 2 years ago by linda

Keywords: tbb-usability removed

Thanks for marking this with usability keyword. The UX team triaged the ticket and realize that the fix does not require our assistance, so we are removing the keyword as part of our triage.

comment:5 Changed 8 months ago by traumschule

Summary: Tor Browser not workingTBB on OSX: "Something went wrong..."

Any chance to get more out of this? Question that came to my mind: Has TBB a way to recognize inconsistencies in the file structure?

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