Opened 2 years ago

Closed 2 years ago

#21435 closed defect (worksforme)

Couldn't Load XPCOM tor 6.5

Reported by: arron76 Owned by: tbb-team
Priority: Very High Milestone:
Component: Applications/Tor Browser Version:
Severity: Critical Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I have windows ultimate 7 sp-1 tor has worked fine for months. Today it would not start and I have the Couldn't Load XPCOM error. I reverted back to 6.0.8, but still have the error. I am running AVG Fee edition and no other anti virus or spyware software.
I recently set up a laptop with the exact same operating system and tor browser and it runs fine. Is there a particular file missing with this error? Oh yes I also installed the latest version of firefox and it runs fine.

Child Tickets

Change History (5)

comment:1 Changed 2 years ago by arron76

I should add that I did disable AVG and also added tor to the exceptions list also in an attempt to resolve the issue.

comment:2 Changed 2 years ago by cypherpunks

I have windows ultimate 7 sp-1 tor has worked fine for months. Today it would not start and I have the Couldn't Load XPCOM error.
I recently set up a laptop with the exact same operating system and tor browser and it runs fine.

Can you to check if updates installed on the second laptop's windows are the same as for the first laptop's windows (include optional KBs etc)?
Can you try to install AVG to the second laptop too?

comment:3 Changed 2 years ago by arron76

Yes the updates are the same. AVG is running on both machines. I even ran Tor on a third machine without a problem. There is a problem with Samsung Allshare as well on the problem machine. This has me thinking there could be an issue in Windows. Perhaps a corrupted file. I may do a format and reinstall later this week.

comment:4 Changed 2 years ago by arron76

I checked my hard drive and found bad sectors. I will put in a new one and that will probaly do the trick.

comment:5 Changed 2 years ago by cypherpunks

Resolution: worksforme
Status: newclosed

I checked my hard drive and found bad sectors. I will put in a new one and that will probaly do the trick.

Closing ticket then.

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