Opened 4 years ago

Last modified 3 years ago

#21445 new defect

Launching Tor Browser from the .dmg should obviously fail or install correclty, not neither

Reported by: pastly Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: tbb-usability, ff52-esr, osx
Cc: brade, mcs, catalyst Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


Launching Tor Browser from the mounted .dmg (instead of dragging it to the application folder link) causes Tor Browser to seemingly install correctly, especially if you're unfamiliar with it.

Doing this will open "Tor Browser" to the default Firefox homepage. There's no onion button in the top left, and the browser can't go to any websites because "The proxy server is refusing connections."

The ~/Library/Application Support/TorBrowser-Data directory is created with the files found in the attached file (missing the entire Tor subdirectory).

Perhaps interestingly, closing "Tor Browser" and reopening it again from the .dmg causes it to actually get installed correctly, but with an additional window asking if I'd like to install Tor Browser's 3 plugins.

Either Tor Browser should fail miserably when opened in this way or it should silently correct the user's mistake and install itself as it normally would before opening.

Child Tickets

Attachments (1)

filelist.txt (2.6 KB) - added by pastly 4 years ago.

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Change History (6)

Changed 4 years ago by pastly

Attachment: filelist.txt added

comment:1 Changed 4 years ago by mcs

Cc: brade mcs added

Thanks for reporting this. I filed a bug against Firefox because the problem occurs there also (no add-ons load when Firefox is opened on a read-only filesystem, at least on OSX):

comment:2 Changed 4 years ago by gk

Keywords: tbb-usability ff52-esr added

Tracking this for our ff52esr switch. We might consider writing a patch for that for 7.0.

comment:3 Changed 4 years ago by arma

This one seems like an important user facing bug: a lot of ordinary users fail to get Tor Browser working on their OS X and I'm generally bad at guessing why.

comment:4 Changed 4 years ago by arlolra

This is #21781 for Tor Messenger

comment:5 Changed 3 years ago by catalyst

Cc: catalyst added
Keywords: osx added
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