Opened 2 years ago

Last modified 2 years ago

#21884 needs_information defect

Tor Browser won't start

Reported by: Avaricio Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I just recently downloaded Tor for the mac a few days ago and when I try to start it again it stopped and gave me this message:
"Tor exited during startup. This might be due to an error in your torrc file, a bug in Tor or another program on your system, or faulty hardware. Until you fix the underlying problem and restart Tor, Tor Browser will not start."
I have no idea where to start and would like an explanation on how to fix this problem.

Child Tickets

Change History (1)

comment:1 Changed 2 years ago by mcs

Status: newneeds_information

This is probably more of a user support request than a bug, but we will leave the discussion here for now in case this does turn out to be a bug. Here are some questions and suggestions:

a) Has Tor Browser ever worked on that Mac? (It sounds like it worked when you first installed it.)

b) Are there any tor.real processes running when everything is idle; that is, when you are not trying to open Tor Browser? (Use Activity Monitor to find out.) If you do find any tor.real processes, kill them and try to open Tor Browser again.

c) Move your TorBrowser-Data directory to the trash (doing this will cause you to start over which means you will lose any bookmarks, etc. that you have created). The TorBrowser-Data directory will either be next to the application (next to TorBrowser.app) or in ~/Library/Application Support/TorBrowser-Data/.

d) If you run Tor Browser from a Terminal window (shell prompt), you can see Tor Browser and tor startup messages which may help us debug the problem. To do that, open Terminal and type a command similar to the following:

/Applications/TorBrowser.app/Contents/MacOS/firefox

(if you did not place Tor Browser in /Applications, adjust the path as needed).

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