Opened 3 years ago

Closed 9 months ago

#22456 closed defect (user disappeared)

Tor unexpectedly exited. New install on Windows 10.

Reported by: greelyi Owned by:
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


torbrowser-install-6.5.2_en-US.exe is the package that was used for install.

At the end of installation TOR attempts to start and I get the following message.

==================Start Message======================
Tor unexpectedly exited. This might be due to a bug in Tor itself, another
program on your system, or faulty hardware. Until you restart Tor, the Tor Browser will not be able to reach any websites. If the problem persists, please send a copy of your Tor Log to the support team.

Restarting Tor will not close your browser tabs.

[Restart Tor]

[Copy Tor Log to Clipboard] [Back][Next] [Exit]
=========================End of message===========================

Pressing the Copy Tor Log button gives a message "Copy Complete. 0 Tor log messages are ready to be pasted into a text editor or an email message"

I deleted TOR, downloaded the latest version from the project home and installed again with identical results.

The system is running with IPVanish VPN.

Child Tickets

Change History (2)

comment:1 Changed 3 years ago by gk

Component: ApplicationsApplications/Tor Browser
Keywords: 6.5.2 removed
Status: newneeds_information

The most likely explanation of this issue is some antivirus/firewall software interfering with Tor Browser. Do you have such software installed? If so, which? Does the problem go away if you uninstall it (disabling is often not enough)?

comment:2 Changed 9 months ago by brade

Resolution: user disappeared
Status: needs_informationclosed
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