Opened 2 years ago

Last modified 2 years ago

#23389 needs_information defect

Tor Browser will not run

Reported by: joeh6335 Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Hi,
I have had Tor running for a few years, but now find that it will not start. I have tried to delete all old files and starting over. I get an icon on my desktop to click on, but it will not open.
I also submitted this same ticket weeks ago, and found nothing when searching for it today.2017/09/01 15:04:21 - EDT

Child Tickets

Change History (4)

comment:1 Changed 2 years ago by catalyst

Component: Core TorApplications/Tor Browser
Owner: set to tbb-team
Status: newneeds_information

This seems like a Tor Browser issue. To make progress, we would need to know additional information like program versions, OS type and version, and exact error messages.

comment:2 Changed 2 years ago by joeh6335

Every new version. Windows 8.1

comment:3 Changed 2 years ago by joeh6335

No error messages appeared.

comment:4 Changed 2 years ago by gk

Summary: TOR will not runTor Browser will not run

Do you have any Antivirus/Firewall software installed? If so, which one? Does the problem go away if you uninstall this software for testing purposes? We sometimes have the problem that this kind of software prevents Tor Browser from starting

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