Opened 3 months ago

Last modified 3 months ago

#23452 new defect

Tor Browser macOS dmg's are not mountable on some systems

Reported by: gk Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords:
Cc: mcs, brade, arthuredelstein Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

We have reports that our .dmg images are not mountable on some macOS systems (one report for 10.12.5 (https://lists.torproject.org/pipermail/tbb-dev/2017-July/000589.html) and one for 10.9 (https://blog.torproject.org/comment/271292#comment-271292)).

The error message is something like:

image could no be mounted

no mountable file system

This happens while other .dmgs work fine on those systems.

Child Tickets

Change History (2)

comment:1 Changed 3 months ago by gk

I wonder if some devs/users being on macOS can shade more light on this issue given that it seems to happen only on some systems.

comment:2 Changed 3 months ago by mcs

I do not have any idea what is causing this problem. It must be somewhat rare, but it seems like a big problem for those who encounter it. I wonder if there is anything special about the file system where the DMG resides or if any antivirus or antimalware software is installed?

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