Opened 22 months ago

Last modified 22 months ago

#23940 needs_information defect

Tor Browser Refuses to start in Windows 7 32 bit

Reported by: slackhead Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

A friend has installed TTB 7.0.7 (en_US) in Windows XP. When he starts it, he gets a message:

"a problem has caused the program to stop working, windows will close the programe"

I haven't used Windows for over 10 years, so I'm at a bit of a loss of how to help him. If there are some things I could tell him to help debug it, could you please let me know. Thanks.

Child Tickets

Change History (3)

comment:1 Changed 22 months ago by slackhead

Summary: Tor Browser Refuses to start in Windows XPTor Browser Refuses to start in Windows 7

He tells me that it is Windows 7.

comment:2 Changed 22 months ago by slackhead

Summary: Tor Browser Refuses to start in Windows 7Tor Browser Refuses to start in Windows 7 32 bit

comment:3 Changed 22 months ago by gk

Severity: BlockerMajor
Status: newneeds_information

Alright. Does he have some antivirus/firewall software installed that could be removed temporarily to test possible interference (disabling is often not enough). Does the alpha Tor Browser work? (https://archive.torproject.org/tor-package-archive/torbrowser/7.5a6/)

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