Opened 2 years ago

Last modified 2 years ago

#23994 needs_information defect

Tor Browser gives a confusing and unhelpful "Tor unexpectly exited" message. Can we be more helpful?

Reported by: sheikhshofikul Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

please see the screenshot from here: https://i.imgur.com/gAUaq0n.jpg

i am using tor latest version

Child Tickets

Attachments (1)

ScreenShot_20171026003747.jpeg (37.6 KB) - added by sheikhshofikul 2 years ago.

Download all attachments as: .zip

Change History (6)

Changed 2 years ago by sheikhshofikul

comment:1 Changed 2 years ago by arma

Component: - Select a componentApplications/Tor Browser
Owner: set to tbb-team
Summary: I fetching a problem When I try to launch tor browserTor Browser gives a confusing and unhelpful "Tor unexpected exited" message. Can we be more helpful?

comment:2 Changed 2 years ago by arma

Summary: Tor Browser gives a confusing and unhelpful "Tor unexpected exited" message. Can we be more helpful?Tor Browser gives a confusing and unhelpful "Tor unexpectly exited" message. Can we be more helpful?

comment:3 Changed 2 years ago by mcs

Status: newneeds_information

Here are some questions and some things to try:

From your screenshot, it looks like you are on Windows. Has Tor Browser ever worked on that computer?

Make sure no tor.exe process are running on your system before you start Tor Browser.

Does anything appear on your system clipboard after you click the "Copy Tor Log To Clipboard" button? Please add the log as an attachment to this ticket if there is anything there.

Sometimes antivirus (AV) or other types of antimalware software interfere with Tor Browser. Does it help to whitelist tor.exe or otherwise ensure that no interference is taking place? Maybe you can try disabling or temporarily uninstalling any AV software.

comment:4 Changed 2 years ago by catalyst

I've seen this happen on Linux when starting Tor Browser for the first time after deferring a restart after an autoupdate (7.5a5 to 7.5a6, maybe?). I had to quit Tor Browser completely to get it to start cleanly. (Clicking "Restart Tor" didn't work.)

comment:5 in reply to:  4 Changed 2 years ago by mcs

Replying to catalyst:

I've seen this happen on Linux when starting Tor Browser for the first time after deferring a restart after an autoupdate (7.5a5 to 7.5a6, maybe?). I had to quit Tor Browser completely to get it to start cleanly. (Clicking "Restart Tor" didn't work.)

Interesting. It seems unlikely that we can blame AV software on Linux. The next time that happens, check and see if there is a leftover tor process (it should exit when the firefox process exits since the latter is the owning controller, but maybe it does not always do so).

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