#24301 closed defect (duplicate)

TOR APP CRASH on Windows 7 Professional 64-bit

Reported by: js9reyn Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Critical Keywords: tbb-crash
Cc: phoul Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description


Child Tickets

Change History (4)

comment:1 Changed 18 months ago by js9reyn

Problem Event Name: APPCRASH

Application Name: firefox.exe
Application Version: 52.5.0.6242
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94abb
Exception Code: c06d007f
Exception Offset: 0000c54f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

comment:2 Changed 18 months ago by gk

Status: newneeds_information

Do you have some Trusteer product installed on your system?

comment:3 in reply to:  2 ; Changed 18 months ago by js9reyn

Replying to gk:

Do you have some Trusteer product installed on your system?

Yes. IBM Security Trusteer Version: Emerald Build 1804.161

comment:4 in reply to:  3 Changed 18 months ago by gk

Cc: phoul added
Keywords: tbb-crash added
Resolution: duplicate
Status: needs_informationclosed
Type: projectdefect

Replying to js9reyn:

Replying to gk:

Do you have some Trusteer product installed on your system?

Yes. IBM Security Trusteer Version: Emerald Build 1804.161

There is currently nothing we can do about that, alas. The only workaround we know so far is disabling Trusteer. See: #8337 which is the original bug and this bug being a duplicate of it.

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