Opened 21 months ago

Last modified 12 months ago

#24657 needs_information defect

Firefox crashes everyday

Reported by: cypherpunks Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords: tbb-crash
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Faulting application name: firefox.exe, version: 52.5.2.6242, time stamp: 0x00000000
Faulting module name: mozglue.dll, version: 52.5.2.6242, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000034a7

Every crappy site is able to crash the browser, and this is really annoying.

Child Tickets

Change History (6)

comment:1 Changed 21 months ago by cypherpunks

Summary: Fuckingfox crashes everyday like a crapFirefox crashes everyday like a crap

Please have some decency, thank you!

comment:2 Changed 21 months ago by cypherpunks

Summary: Firefox crashes everyday like a crapFirefox crashes everyday

comment:3 Changed 21 months ago by gk

Status: newneeds_information

Does this happen with an unmodified Firefox 52.5.2esr as well? See: https://www.mozilla.org/en-US/firefox/organizations/all/

comment:4 Changed 12 months ago by Unixslave

Happens most every time it is used.

Faulting application name: firefox.exe, version: 60.2.0.6609, time stamp: 0x00000000
Faulting module name: mozglue.dll, version: 60.2.0.6609, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000411c
Faulting process id: 0x16d4
Faulting application start time: 0x01d44d0a8f560db0
Faulting application path: C:\Users\Dell\Desktop\Desktop\Tor Browser\Browser\firefox.exe
Faulting module path: C:\Users\Dell\Desktop\Desktop\Tor Browser\Browser\mozglue.dll
Report Id: afaa9cc4-b947-11e8-a366-e4d53dc287dd

comment:5 Changed 12 months ago by Unixslave

Sorry...
Win 7 64bit (Ver 6.1 Build 7601 Sp 1)
Avira AV

Issue presented itself when updated to TorBrowser 8
Issue NOT present in version 7

comment:6 Changed 12 months ago by gk

Okay, some questions for you. You updated from Tor Browser 7, right? Could you try a clean new Tor Browser 8 at a different location? Could you try our new 64bit bundles as well (in case it makes a difference). Do the crashes happen only on particular pages (and are they reproducible) or do the crashes seem to happen on basically any page, randomly?

I actually think your Avira tool does not like the new Tor Browser. Could you try uninstalling it to figure our whether I am right with my guess (just disabling might not be enough). Or maybe there is some clever way to configure it/whitelist Tor Browser...

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