Opened 14 months ago

Last modified 7 months ago

#24698 needs_information defect

Torbrowser keeps hanging and freezing, plus it takes a very long time to load after hibernation

Reported by: justmeee Owned by: tbb-team
Priority: Immediate Milestone:
Component: Applications/Tor Browser Version:
Severity: Critical Keywords: tbb-performance
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Using Windows 7, 64-bit

I've had these same problems on two different laptops, both running Windows 7, 64-bit.

The past several versions of Torbrowser, including the recent 7.0.11 and 7.5a.9, the browser keeps hanging up and freezing.

When the tabs are frozen, sometimes I can ctrl+tab to the next one, but the screen will be white and the address in the bar doesn't change, so it's not really changing tabs even though the highlighted tab changes.

Also, sometimes the window will additionally be on top of everything else when it's not supposed to be and I can't view any other windows. It won't restore to NOT being in front of every other program, and with it being frozen or hanging I will have to close it and start all over.

Additionally, when it does work it takes a very long time to load from hibernation to get to a point where the tabs function properly, sometimes as much as 20 minutes (with approx 15 open tabs, and that's really not many).

I will often have several tabs open and need to hibernate the computer to finish later. These problems typically occur after returning from hibernating. This keeps costing me hours of lost work.

I have tried reporting these issues several times before but have apparently not been in the right place so I hope this is the correct location to report these bugs so it can be fixed.

Thanks very much.

Child Tickets

Attachments (1)

TOR frozen window pic.png (82.2 KB) - added by justmeee 13 months ago.
screenshot of frozen window... see new comment for more info

Download all attachments as: .zip

Change History (17)

comment:1 Changed 14 months ago by justmeee

I have Not had this problem with other browsers using as many as 25 open tabs. So this is definitely a Torbrowser issue, and my preference is to use Torbrowser so hopefully this can be fixed soon. Thank you.

comment:2 Changed 14 months ago by gk

#24699 is a duplicate.

comment:3 Changed 14 months ago by cypherpunks

Keywords: tbb-performance added; Torbrowser freezing frozen lock broken hanging crash removed
Status: newneeds_information

Looks like a general performance issue.
What is your hardware config, security software installed, Tor Browser's memory consumption?

comment:4 Changed 13 months ago by justmeee

Intel Core i5-6200 cpu @ 2.3 GHz, Installed RAM 12 GB
firefox memory use shows approx 2.5 GB
tor memory shows approx 35 MB

comment:5 Changed 13 months ago by justmeee

disk drive from is ST2000LX 001-1RG174 SCSI

Changed 13 months ago by justmeee

Attachment: TOR frozen window pic.png added

screenshot of frozen window... see new comment for more info

comment:6 Changed 13 months ago by justmeee

the pic i just "attached" (wasn't sure how to get it to show here, so i hope you can see it)...

it shows the part that i mentioned where the window will freeze .. i can ctrl+tab to the different tabs, but it just highlights a different tab without actually moving there...

as you can see in this instance, from the number at the top in the tab, i'm actually in a tab for my email inbox, however the address line still shows the address from the weather tab... this happened because it woke up from hibernation in the weather tab (though before hibernating i had scrolled over to the side so you don't see the weather tab at the top, it's off-screen)...

so when it loaded, it was not responsive, all i could do was ctrl-tab though as you can see, that really did nothing except highlight a different tab, it did not even actually switch tabs...

i can not even grab a tab to make a new window...

all i can do is close it and start a new instance... and sometimes i can't even close it, it would freeze up completely where i'd have to 'end process'...

i hope i am explaining this well enough...

please let me know in the next reply if you could see the pic/screenshot... thank you...

comment:7 Changed 13 months ago by justmeee

Priority: HighVery High
Severity: MajorCritical

comment:8 Changed 13 months ago by justmeee

Priority: Very HighImmediate

comment:9 Changed 13 months ago by justmeee

Status: needs_informationnew

comment:10 Changed 13 months ago by gk

Priority: ImmediateMedium
Severity: CriticalNormal
Status: newneeds_information

Do you have easy steps to reproduce this issue on your system? If so, could you test which version is the first that introduced this bug for you? You find older Tor Browser versions on https://archive.torproject.org/tor-package-archive/torbrowser/

comment:11 Changed 12 months ago by justmeee

i can't intentionally duplicate it... it would take a very long time to try and find the last version that didn't do this... the problems happen randomly...

the issue where it takes a very, VERY long time to load would take less time, but i will have to get back to that when i have more time for all the installing, uninstalling and testing..

i have, however, tried one additional trouble shooting method that i hope will help you track it down...

i have tried having two windows open at the same time and leaving it that way... eventually, one will freeze/hang/etc, but the other will still work normally... i'm not able to grab tabs from the non-working window, and it has all the problems described earlier... so i have to close the non=working window... but i can still use the working one normally...

so from there, after i close the frozen/broken window and start using the working one, i then open another window again.... eventually the same thing will happen

again, when the bad window breaks, it's almost always upon waking from hibernation... and no matter what i do, they always take a very long time to load upon waking, more than 10 times longer than my other browsers...

also, i tried the version 8 alpha and it froze much more quickly, so i downgraded.... it was a lot worse... so i have had to downgrade back to 7.5...

overall, comparing the past several versions, when it comes to the freezing/hanging/etc, the 7.5 is doing the best... it doesn't happen nearly as often... it happens, but like i said not nearly as often... the VERY slow load has not changed though...

have i sent you a speccy during the loading process?... is that something that would help you diagnose the slow loading?..

thank you very much...

comment:12 Changed 12 months ago by teor

I used to see rare hangs like this in 7.0 on macOS, now with 7.5 I see them all the time. They usually happen after I have resumed my laptop or resumed a VM. Sometimes that happen immediately, sometimes they happen after the network gets restored.

comment:13 Changed 12 months ago by justmeee

Priority: MediumImmediate
Severity: NormalCritical

It crashed today while working on it. Also, the trick of having two windows open doesn't work as well as I though it was.

I was able to copy the log from the screen today when it crashed:

Problem signature:

Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 52.6.0.6607
Application Timestamp: 00000000
Fault Module Name: mozglue.dll
Fault Module Version: 52.6.0.6607
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000034a7
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

comment:14 in reply to:  13 Changed 12 months ago by cypherpunks

Replying to justmeee:
Usually it's just a signature of suicide of a child process when the parent process crashed. You can find out what's happened in Windows Event Viewer.

comment:15 Changed 12 months ago by justmeee

I looked at the Event Viewer and it seems like the same message.

comment:16 Changed 7 months ago by white_supremacy_pedo

Additionally, when it does work it takes a very long time to load from hibernation to get to a point where the tabs function properly, sometimes as much as 20 minutes (with approx 15 open tabs, and that's really not many).

That's a firefox bug, happened to me on firefox (non-tbb)

I will often have several tabs open and need to hibernate the computer to finish later. These problems typically occur after returning from hibernating. This keeps costing me hours of lost work.

How does it cost hours of work? You can set TBB to restore tabs after crash or restart

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