Opened 7 months ago

Last modified 6 months ago

#24971 needs_information defect

Tor browser not working

Reported by: johnsmithjs Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

the tor browser hasn't been working properly for months and continues to have errors I can't even report the errors because whenever I try to log in or register a new username the internet continues to have errors and doesn't allow me to log in or register I'm going to download a programme that can report the log file and send it to your programmers as I don't know that much about programming I hope what I do works. When I copy the tor log clipboard it usually says 0 now it's saying 1000 I know these numbers are incorrect I will log back into this ticket to update the programmers on the results of the programme I download to report the tor log file. When I ran the tor browser compatibility test it states that the tor browser needs to close the old tor browser when the old tor browser is already closed also I have had error messages saying failed to take control of tor the version I am running is 7.0.11

Child Tickets

Change History (4)

comment:1 in reply to:  description Changed 7 months ago by johnsmithjs

Replying to johnsmithjs:

the tor browser hasn't been working properly for months and continues to have errors I can't even report the errors because whenever I try to log in or register a new username the internet continues to have errors and doesn't allow me to log in or register I'm going to download a programme that can report the log file and send it to your programmers as I don't know that much about programming I hope what I do works. When I copy the tor log clipboard it usually says 0 now it's saying 1000 I know these numbers are incorrect I will log back into this ticket to update the programmers on the results of the programme I download to report the tor log file. When I ran the tor browser compatibility test it states that the tor browser needs to close the old tor browser when the old tor browser is already closed also I have had error messages saying failed to take control of tor the version I am running is 7.0.11 also when I search for silk road it states that it's being redirected to a onion website instead of the duckduckgo search engine that I was searching through otherwise it just won't load. the connection has timed out

The server at 3g2upl4pq6kufc4m.onion is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Tor Browser is permitted to access the Web.

I'm also running a vpn which is of high quality so the tor browser should definetaly work I'm also getting an error from Microsoft that is saying it's reporting an error to Microsoft and then it says Tor browser has stopped working a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available this only occurs if I try to open 2 or more browser tabs in the tor network I just got this error when I tried to click on settings while the tor browser was loading Tor failed to establish a Tor network connection.

Establishing a Tor circuit failed (missing pluggable transport - 154.35.22.12:80).

and this error straight after

Failed to take control of Tor.

and this error
Something Went Wrong!
Tor is not working in this browser.

I ran a compatibility test with Microsoft and they stated the error incompatible program not fixed

Program Compatibility Troubleshooter Publisher details

Issues found
Incompatible ProgramIncompatible Program
firefox is incompatible. Not fixed Not Fixed
Fix program firefox Completed

Issues found Detection details

6 Incompatible Program Not fixed Not Fixed

firefox is incompatible.
Fix program firefox Completed

Provides steps to fix the incompatible program.
InformationalCompatibility Mode
Compabitiliy modes applied:
Windows 7
Run as administrator
User verification: Fix didn't work



Detection details Expand

Collection information
Computer Name: DESKTOP-NQQ2L00
Windows Version: 10.0
Architecture: x86
Time: Tuesday, January 23, 2018 3:21:19 PM

Publisher details Expand

Program Compatibility Troubleshooter
Find and fix problems with running older programs on this version of Windows.
Package Version: 3.0
Publisher: Microsoft Windows
Program Compatibility Troubleshooter
Find and fix problems with running older programs on this version of Windows.
Package Version: 3.0
Publisher: Microsoft Corporation

Program Compatibility Troubleshooter
Find and fix problems with running older programs on this version of Windows.
Package Version: 3.0
Publisher: Microsoft Windows
Program Compatibility Troubleshooter
Find and fix problems with running older programs on this version of Windows.
Package Version: 3.0
Publisher: Microsoft Corporation
Collection information
Computer Name: DESKTOP-NQQ2L00
Windows Version: 10.0
Architecture: x86
Time: Tuesday, January 23, 2018 3:21:19 PM

Publisher details Expand

these are also the error's I'm receiving.

Last edited 7 months ago by johnsmithjs (previous) (diff)

comment:2 Changed 7 months ago by cypherpunks

Dude! You should not post your computername and architecture. This pair is valuable information that Microsoft and NSA can identify you that you're using Tor. Edit it now.

comment:3 Changed 7 months ago by cypherpunks

johnsmithjs, you should not post what you visit on tor when you are logging in from the clearnet, nor any bridge addresses either. Edit your comment. Do not post identifying information except if it 1. relevant and then 2. absolutely necessary. Optionally, you may login as the public account cypherpunks, password writecode.

the tor browser hasn't been working properly for months

Does it update itself? Did you try deleting the Tor Browser folder and downloading a clean copy from TorProject.org? Were you sure your connection to TorProject.org was secured with HTTPS and a (usually) green padlock icon or green text in your address bar? Did you verify the download using its signature (sig) file? After you installed it, were you sure you did not misconfigure it in the Tor Launcher window?

whenever I try to log in or register a new username the internet continues to have errors

Are the errors on your clearnet browser or on Tor Browser? If on Tor Browser, did you lower the slider in the onion icon Security Settings or edit NoScript?

I'm going to download a programme that can report the log file

Attach your Tor log to this ticket. Tor Launcher will display a button to copy the log when it fails, or a button may be found when Tor Browser is open in the onion icon, Tor Network Settings. It is not a good idea to run a general repair programme on the Tor Browser folder that may try to modify it or send its data over the clearnet that may identify you.

Establishing a Tor circuit failed (missing pluggable transport - xxx.xxx.xxx.xxx:xxxxx)

Did you configure Tor Launcher or the onion icon to use a tor bridge? Did you try to disable the setting and connect without the bridge? A bridge is optional, not required except if your internet provider blocks Tor. If you use one, sometimes relays and bridges shut down or change addresses. Did you try to get a new bridge from bridges.torproject.org? Were you sure your connection to bridges.torproject.org was secured with HTTPS and a (usually) green padlock icon or colored text in your address bar? Were you sure you pasted each full bridge line correctly into Tor Launcher or the onion icon?

Failed to take control of Tor.

Another tor.exe is running on your computer. Did you install the Expert Bundle and Tor Browser Bundle? Uninstall the Expert Bundle except when you know what you are doing. An old Tor Browser may also have bugs and not close correctly. Open Windows Task Manager, taskmgr.exe, to the Processes tab to find the running tor.exe and kill it. Before you kill it, see if you can show the column that shows the folder location of the tor.exe. See if it in Tor Browser folder or another place. Do not paste your computer username here.

Other questions:
Are you sure your computer system is secure? Do you run a updated virus scan on your system? Are your hard drives running OK? Do any programs return errors about corrupted files?

TL;DR
Edit your comment to remove identity information. Update Tor Browser. Check your bridge settings. Kill extra tor.exe Process in Task Manager.

comment:4 Changed 6 months ago by gk

Component: - Select a componentApplications/Tor Browser
Owner: set to tbb-team
Priority: ImmediateMedium
Severity: BlockerNormal
Status: newneeds_information
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