Opened 21 months ago

Last modified 21 months ago

#25056 needs_information defect

Tor browser sometimes hangup for a few seconds

Reported by: cypherpunks Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

This is not my PC's performance problem.
Sometimes & randomly, torbrowser (firefox.exe) refuse any input and hang up several seconds.

This symptom don't happen when I use Mozilla's Firefox and Palemoon.
Anyone having same problem?

Windows & TB 7,5

Child Tickets

Change History (3)

comment:1 Changed 21 months ago by cypherpunks

yes happening randomly here after 7.5 upgrade

comment:2 Changed 21 months ago by gk

Status: newneeds_information

Hm, steps to reproduce or some other hint which would help us debugging this would be appreciated. Does the CPU load goes up during that time? Is that related to visiting particular website? Or having a bunch of tabs open or?

I guess that's a Windows issue? Or is someone else seeing this problem on a different OS?

Do you have some antivirus/firewall software that could be interfering with Tor Browser? If so, could you uninstall it and see if your issue remains? (disabling is often not enough)

comment:3 Changed 21 months ago by cypherpunks

OP here.

It's really happening randomly. I've monitored Browser Console but there's no useful info.
Happened when I clicked this textarea(Add Comment), or clicked a link, or just scrolling, etc.

So I did some research and I think I fixed the problem.

https://www.reddit.com/r/firefox/comments/5r7emp/firefox_very_low_performance_on_youtube_videos/

media.webm.enabled = false

Really worked.

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