Opened 20 months ago

Last modified 20 months ago

#25294 needs_information defect

Unhandled exception error in firefox.exe

Reported by: romielittrell Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: tbb-crash
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I get this error each time I attempt to access a URL from the toolbar after starting TOR and getting to the WELCOME screen; I have downloaded and reinstalled and still get error:
Unhandled exception at 0x16C4687D (d2d1.dll) in firefox.exe: 0xC0000005: Access violation writing location 0x095C75E0.

If there is a handler for this exception, the program may be safely continued.

Child Tickets

Change History (2)

comment:1 Changed 20 months ago by cypherpunks

Component: Internal ServicesApplications/Tor Browser
Keywords: tbb-crash added; versions says 7.5 unhandled exception in firefox.exe removed
Owner: set to tbb-team
Priority: HighMedium
Status: newneeds_information
Summary: unhandled exception error in firefox.exeUnhandled exception error in firefox.exe
Version: Tor: unspecified

Are you using Windows Vista or XP by any chance?

Last edited 20 months ago by cypherpunks (previous) (diff)

comment:2 Changed 20 months ago by cypherpunks

Thought this may have been due to the recent sandbox that was introduced in stable builds and that made Vista go on fire but it seems to be a different issue that has been reported in a bunch of other tickets, see for e.g.: #25209 #24415

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