Opened 6 months ago

Closed 7 weeks ago

#25509 closed defect (fixed)

Tor browser tells me "A local proxy is needed when connecting through a company, school, or university network"

Reported by: arma Owned by: brade
Priority: Medium Milestone:
Component: Applications/Tor Launcher Version:
Severity: Normal Keywords: ux-team, TorBrowserTeam201807R
Cc: mcs, brade, antonela, isabela, tbb-team Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

(This is the help text when I click on the blue question mark next to the proxy setting option.)

This statement is generally false -- a proxy is often not needed in those environments.

Should we change "is needed" to "might be needed"?

Child Tickets

Change History (10)

comment:1 Changed 6 months ago by arma

some person on irc also suggests
"If you are not sure how to answer this question, you probably don't need
one. But you could look at the Internet settings in another browser or
check your system's network settings to see whether a proxy is needed."

lots of options.

comment:2 Changed 6 months ago by gk

Cc: mcs brade antonela added
Keywords: TorBrowserTeam201803 added

Yes, we should change the text. I don't have strong opinions about THE solution, though.

comment:3 Changed 6 months ago by mcs

Cc: isabela tbb-team added
Component: Applications/Tor BrowserApplications/Tor Launcher
Owner: changed from tbb-team to brade

We had a ticket for this (#24200) but Isabela closed it :)

We could use some feedback from the UX team and/or from real users, but "might be needed" certainly seems like an improvement to me. Does anyone want to volunteer to lead a process for improving the text or should we just do the simple thing and implement Roger's suggested change?

For the record, the question and explanatory text that previously appeared on the wizard screen (prior to Tor Browser 7.5) was:

Does this computer need to use a local proxy to access the Internet?
o Yes
o No

In most cases a local proxy is not needed, but it may be required when connecting through a company, school, or university network.

If you are not sure how to answer this question, look at the Internet settings in another browser or check your system's network settings to see whether a local proxy is needed.

comment:4 Changed 6 months ago by mcs

Keywords: ux-team added

comment:5 Changed 5 months ago by gk

Keywords: TorBrowserTeam201804 added; TorBrowserTeam201803 removed

Moving our tickets to April.

comment:6 Changed 4 months ago by gk

Keywords: TorBrowserTeam201805 added; TorBrowserTeam201804 removed

Moving remaining tickets to May.

comment:7 Changed 3 months ago by gk

Keywords: TorBrowserTeam201806 added; TorBrowserTeam201805 removed

Moving our tickets to June 2018

comment:8 Changed 3 months ago by gk

Keywords: TorBrowserTeam201807 added; TorBrowserTeam201806 removed

More tickets for July.

comment:9 Changed 7 weeks ago by mcs

Keywords: TorBrowserTeam201807R added; TorBrowserTeam201807 removed
Status: newneeds_review

Let's make this better. Here is a patch for review:
https://gitweb.torproject.org/user/brade/tor-launcher.git/commit/?h=bug25509-01&id=392ba14d7d148edafa58eabb1ea18d95e917dd6d

Old wording for the proxy help text:

A local proxy is needed when connecting through a company, school, or university network. If you are not sure how to answer this question, look at the Internet settings in another browser or check your system's network settings to see whether a proxy is needed.

Proposed wording:

A local proxy might be needed when connecting through a company, school, or university network. If you are not sure whether a proxy is needed, look at the Internet settings in another browser or check your system's network settings

comment:10 Changed 7 weeks ago by gk

Resolution: fixed
Status: needs_reviewclosed

Looks good to me. Merged to master (commit 392ba14d7d148edafa58eabb1ea18d95e917dd6d).

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