Opened 12 months ago

Last modified 11 months ago

#27028 new enhancement

UX: Indicate current download progress

Reported by: huertanix Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: ux-team
Cc: antonela Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Issue:

While training journalists on the use of SecureDrop, which heavily uses Tor Browser as its primary interface, users consistently confuse the arrow flash animation over the hamburger menu in the Tor Browser as a sign that the download they started has completed, rather than simply having been started. They panic when a partial file they prematurely copied fails to open, and someone ends up having to make a house call to let them know the file wasn't finished downloading.

Proposal:

Vanilla Firefox makes a nominal effort to address this with an arrow button appearing in the toolbar aside from the hamburger menu which indicates download progress. Including this existing Firefox feature into the Tor Browser would be a useful first step, however, other browsers have solved the potential for this kind of user confusion by showing individual download progress in a new toolbar. Copying what Brave Browser does (see image here: https://imgur.com/LZU7hAo), for example, would much more effectively help prevent confusion on the user's end and should be implemented in Tor Browser, then pushed upstream to Firefox.

Child Tickets

Change History (3)

comment:1 Changed 11 months ago by gk

Cc: antonela added
Keywords: ux-team added; download ux removed
Milestone: Tor: unspecified
Version: Tor: unspecified

Good idea. Putting this on the back-burner for things we need help with from the ux folks.

comment:2 Changed 11 months ago by ProTipGuyFWIWWeLoveARMA

Isn't this fixed by the switch to ff60-esr?

Vanilla Firefox makes a nominal effort to address this with an arrow button appearing in the toolbar aside from the hamburger menu which indicates download progress. Including this existing Firefox feature into the Tor Browser would be a useful first step, however, other browsers have solved the potential for this kind of user confusion by showing individual download progress in a new toolbar.

comment:3 in reply to:  2 Changed 11 months ago by huertanix

Replying to ProTipGuyFWIWWeLoveARMA:

Isn't this fixed by the switch to ff60-esr?

Yes, the first implementation is (fact checking myself with ff63.0b2). However, Firefox currently does not show individual download progress as in the Brave browser example, so that would still be a new addition.

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