Opened 10 months ago

Closed 5 months ago

#27117 closed project (implemented)

Usability Research: Onions - Uganda

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9

Description (last modified by antonela)

Methodology: See Attachments
Test: https://docs.google.com/document/d/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
Where: Tor Training in Kampala, Uganda
Participants: Four (4)

Results:

  1. Summary of demographics
  2. What users said
  3. Conclusion

1.

  • The group consisted of 4 male users aged 20-50.
  • Most of the people described themselves as day to day technology users who have not used Tor before.

2.

Q0 Can you recognize the padlock? What do you think it means?

  • For most, this is not a difficult question and they related the padlock to a secure website.
  • Quote: “This website is safe, you can trust it”.

Q1 What do you think the onion means?

  • Most users said it is a logo for Tor browser and feel that it is a secure site.
  • The positive/trust feeling described in the methodology seems to be received by the users.

Q2 Why do you think these icons are different?

  • Most users seemed confused about this question but eager to give an answer anyway. It is unclear though where they see a difference or whether one is implied by the question

Q3 What do you think this icon means?

  • Most of the users are less confidence now than the other questions. They are unsure about what the icon means

Q4 What do you think this icon means?

  • Most of the users are aware that there is risk implied with this icon.

Q5 Order these icons from less secure to more secure

Data summary pending...

3.

The user group is unique because of their limited knowledge and usage of Tor Browser and Tor products, However, their responses shed light on the implications of using icons with a similar shape and color scheme. We found that users cannot correctly identify what each icon means; why and how they are different other than by color.
This group represents a sample of the community who could benefit greatly from using Tor Browser but are limited by the knowledge of its tools/products.

Child Tickets

Attachments (1)

User testing .onion states icons Methodology.pdf (85.4 KB) - added by nyinz 10 months ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 10 months ago by antonela

Cc: nyinz removed
Description: modified (diff)
Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned
Summary: Usability Research Results: .Onions- UgandaUsability Research: Onions - Uganda
Type: defectproject

comment:2 Changed 8 months ago by nyinz

Tor Browser 7.5.6

comment:3 Changed 7 months ago by pili

Sponsor: Sponsor9

comment:4 Changed 5 months ago by antonela

Resolution: implemented
Status: assignedclosed
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