Opened 13 months ago

Closed 6 months ago

Last modified 4 months ago

#27485 closed defect (fixed)

Onboarding: user not taught *how* to open the security-slider dialog

Reported by: dmr Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords: tbb-8.0-issues, tbb-onboarding, ux-team, tbb-8.5, TorBrowserTeam201903
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor: Sponsor9

Description

"Security" / "Choose your experience" / "Review Settings" Onboarding screen doesn't direct the user how open the security-slider dialog outside of the Onboarding screen.

A user may want to open this dialog again, and potentially knowing how to return to Onboarding, they may take a very inefficient path through the Onboarding functionality instead of the simple means.

(Encountered in TB 8.0)

Child Tickets

Attachments (1)

show-in-context.gif (664.0 KB) - added by antonela 13 months ago.

Download all attachments as: .zip

Change History (12)

comment:1 Changed 13 months ago by gk

Keywords: tbb-8.0-issues tbb-onboarding added; ff60-esr tbb-security-slider removed

comment:2 Changed 13 months ago by antonela

hey, you're right! thanks for reporting it.

My fix here: Prompt the menu item instead of opening the Secure Settings. You can click the prototype here
https://marvelapp.com/5981a4b/screen/47690416

This solution is temporal because probably the security settings will have their icon on the toolbar or will be configured on Settings. Anyways, when that changes this solution will still be useful because we can still highlight where those settings are :)

comment:3 in reply to:  2 Changed 13 months ago by gk

Replying to antonela:

hey, you're right! thanks for reporting it.

My fix here: Prompt the menu item instead of opening the Secure Settings. You can click the prototype here

Why can't we combine both: prompting and opening?

Changed 13 months ago by antonela

Attachment: show-in-context.gif added

comment:4 Changed 13 months ago by antonela

Why can't we combine both: prompting and opening?

mmm, because the trigger is a button/link and it just triggers one thing?

Also, is interesting this behavior because the user needs to click on the highlighted menu to open the slider and this effort makes it memorable for the next time.

A gif showing how it is working at Firefox here
https://trac.torproject.org/projects/tor/attachment/ticket/27485/show-in-context.gif

comment:5 in reply to:  4 ; Changed 13 months ago by mcs

Replying to antonela:

Why can't we combine both: prompting and opening?

mmm, because the trigger is a button/link and it just triggers one thing?

gk, do you mean that clicking the button would trigger a three step automatic sequence: open the menu, pause for a second or two, highlight Security Settings..., pause, and then open the settings dialog?

Also, is interesting this behavior because the user needs to click on the highlighted menu to open the slider and this effort makes it memorable for the next time.

This is a good point. My concern with the proposed change is that people won't necessarily make the connection between the Torbutton toolbar icon and the open menu (Torbutton does not provide a connecting arrow or a persistent highlight of the onion icon). I suspect that is one of gk's concerns as well.

Also, from an implementation point of view, this will require new code that knows how to open the Torbutton menu. Kathy and I don't know how much work that will be.

comment:6 in reply to:  5 Changed 12 months ago by gk

Replying to mcs:

Replying to antonela:

Why can't we combine both: prompting and opening?

mmm, because the trigger is a button/link and it just triggers one thing?

gk, do you mean that clicking the button would trigger a three step automatic sequence: open the menu, pause for a second or two, highlight Security Settings..., pause, and then open the settings dialog?

Yes, something like that.

Also, is interesting this behavior because the user needs to click on the highlighted menu to open the slider and this effort makes it memorable for the next time.

This is a good point. My concern with the proposed change is that people won't necessarily make the connection between the Torbutton toolbar icon and the open menu (Torbutton does not provide a connecting arrow or a persistent highlight of the onion icon). I suspect that is one of gk's concerns as well.

Yep.

comment:7 Changed 7 months ago by antonela

#28628 will fix this.

comment:8 Changed 7 months ago by gk

Keywords: tbb-8.5 added

comment:9 Changed 6 months ago by gk

Resolution: fixed
Status: newclosed

We are done here with #28628 solved.

comment:10 Changed 6 months ago by gk

Keywords: TorBrowserTeam201903 added

comment:11 Changed 4 months ago by pili

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