Opened 9 months ago

Closed 5 months ago

#27742 closed defect (implemented)

Usability Research: Onions Mombasa, Kenya

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9

Description

Methodology: See attachments
Test: https://docs.google.com/document/d/1XYak7nQlqLFc1WhN3XoEr3Y_sP-J0DXciXoxvy-HNIk/edit?usp=drive_web&ouid=117758402685298679479
Where: Tor Training at Swahili pot, Mombasa, Kenya
Participants: Six (6)
Results
1.Summary of demographics
2.What users said
3.Conclusion

1.
The group consisted of 2 male users and 4 female users aged 20-50
Most users are day to day tech users who have not used Tor or Tor products before

2.

Q0 Can you recognize the padlock? What do you think it means?

Most users can recognize the padlock and said it means that the connection is secure
Quote:
'Yes, it means my data is encrypted. Its safe to browse'

Q1 What do you think the onion represents?

Most of the users relate the onion with Tor network

Q2 Do you think these icons are different?

Most users say the icons are different. To them, the 2nd one is more secure

Q3 What do you think this icon means?

Most of the users said there was a problem with the connection but did not give clear reasons why

Q4 What do you think this icon means?
Generally for this icon, the users claimed there was some sort of blockage that would not allow the user to access information
Quotes:
‘You have been blocked’
‘Tor usage is prohibited’

Q5 Order these icons from more secure to less secure

The most common order proposed was:
3….1….2

3.
The user group is unique because of their limited knowledge and usage of Tor and Tor products, However, their responses shed light on the implications of using icons with a similar shape and color scheme. We found that most users cannot correctly identify what each icon means; why and how they are different other than by color. However, in general, they were able to comment on the different levels of security.

This group represents a sample of the community who could benefit greatly from using Tor but are limited by the knowledge of its tools/products. A communications strategy aimed at this sort of community could deliver create more usage

Child Tickets

Attachments (1)

User testing .onion states icons Methodology.pdf (85.4 KB) - added by nyinz 9 months ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 9 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:2 Changed 8 months ago by nyinz

Tor Browser 8.0a9

comment:3 Changed 7 months ago by pili

Sponsor: Sponsor9

comment:4 Changed 5 months ago by antonela

Resolution: implemented
Status: assignedclosed
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