Opened 4 months ago

Last modified 2 months ago

#27743 assigned defect

Usability Research: Circuit Display - Mombasa, Kenya

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9

Description

Methodology: See attachments
Test: ​https://docs.google.com/document/d/1DujPnFOhuHa-qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
Where: Tor Training at Swahili pot, Mombasa, Kenya
Participants: Six (6)

Results
1.Summary of demographics
2.What users said
3.Conclusion

1.
The group consisted of 2 male users and 4 female users aged 20-50
Most users are day to day tech users who have not used Tor or Tor products before

2.
Q1 Can you tell me what “Guard” means?
-Users had verifying responses to this question mostly mentioning words like ‘main’’security’
-Most users think of the ‘Guard” as something that protects the user while browsing

Quotes:
”the main station where the circuit starts from or the source of your circuit
“ip that protects the user”

Q2 Can you identify which is your Guard?
-Almost all the users said ‘’yes” and pointed to Germany on the circuit display image
-All the user’s hesitate on this question before responding

Q3
=Do you know what a circuit means?
All the users said they know what the circuit means
=Did you need a new circuit before? Why?
Most users said they needed one because of a security concern. However, as shown in the demographic data, they had not used Tor before. Therefore this might be a false positive which we can attribute to misunderstanding of the question

Quote:
“I needed to a new circuit for privacy and confidentiality”
=Can you ask for a New Circuit now?
Most user replied ‘yes”
==Do you know what it means?
50% understand what it means, the others replied “No”

Q4 Where can you find information about Guards?
Most users said that they would find this information by clicking the onion icon
Quote:
“The info is found on the at the browser page onion icon”
Generally, users took a few seconds to discover the Guard link but only 1 user commented on Tor Browser User Manual explanation

Q5 Can you identify if you are connected by a bridge?
Most users said they could identify this however their tone suggests that they are having trouble finding it
Most of the users responded “yes” but with a lot of hesitation and uncertainty

3. This group was made up of young participants, mostly students. They had a lot of curiosity and responded well to the threat modelling activity
The concept of circuit is fairly understood in this group. What remained unclear was the topic on bridges and Guards
Due to issues of time, the data was collected without enough one on one interaction between the interviewer and the interviewee
More time should allocated for UX testing in future training. The suggested time should be 5-10 minutes per participant

Child Tickets

Attachments (1)

User testing circuit display Methodology.pdf (69.8 KB) - added by nyinz 4 months ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 4 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:2 Changed 4 months ago by antonela

Summary: Usability Research: Circuit Display-Mombasa, KenyaUsability Research: Circuit Display - Mombasa, Kenya

comment:3 Changed 3 months ago by nyinz

Tor Browser 8.0a9

comment:4 Changed 2 months ago by pili

Sponsor: Sponsor9
Note: See TracTickets for help on using tickets.