Opened 11 months ago

Closed 7 months ago

#27744 closed defect (implemented)

Usability Research: Circuit Display: Nairobi (group 1)

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9

Description

Methodology: See attached
Test: https://docs.google.com/document/d/1DujPnFOhuHa-qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
Where: Tor Training at Nairobi Garage, Nairobi, Kenya
Date: September 3rd, 2018
Participants: Five (5)

Results
1.Summary of demographics
2.What users said
3.Conclusion

1.
The group consisted of 2 male users and 3 female users aged 20-50
Most users are technologists with a good understanding of how things work
Most have not used Tor before

2.

Q1 Can you tell me what “Guard” means?
Answers are verified and show that the concept of ‘Guard’ is not understood by this group. Most of the users do not know what ‘Guard’ means
Quote:
‘It’s the entry node to the tor network’

Q2 Can you identify which node is your Guard?
Most users said ‘yes’ and picked ‘Germany’, the others did not know

Q3
==Do you know what a circuit means?
Most users replied ‘yes’ but with a some hesitation showing that the concept is not 100% understood
==Did you need a new circuit before? Why?
Only 1 user had used this feature
Quote
‘while changing the browser settings’
==Can you ask for a New Circuit now?
Most users replied ‘no’ to this question
==Do you know what it means?
All the users did not know what asking for a new circuit meant. It should be noted that they responded well on Qn 3 and seem to have some knowledge of circuits

Q4
Do you need more information about Guards? If yes, can you tell me how to find it?
Users did not discover the Guard link . All answers show that users perceive this information to be outside of the browser
Quote:
‘I would do a google search for the Tor support Q&A’

Q5
Can you identify if you are connected by a bridge?
Most users said ‘yes’ reluctantly. As if they were not sure, but felt that they ought to give a positive answer

3.
This was a well rounded group in terms of tech skill, gender and occupation. It was collection of people working with NGO and other civil society organisations. The outcome of this test shows that circuit display topic is not very well understood. However, basing on the interaction during interviews, the users seem confused by the terminology (guard/node/circuit) but generally understand the concepts behind.

Child Tickets

Attachments (1)

User testing circuit display Methodology.pdf (69.8 KB) - added by nyinz 11 months ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 11 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:2 Changed 10 months ago by nyinz

Tor Browser 8.0a9

comment:3 Changed 9 months ago by pili

Sponsor: Sponsor9

comment:4 Changed 7 months ago by antonela

Resolution: implemented
Status: assignedclosed
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