#27745 closed defect (implemented)

Usability Research: Circuit Display: Nairobi (group 2)

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9


Methodology:See attached
Test: https://docs.google.com/document/d/1DujPnFOhuHa-qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
Where: Tor Training at Nairobi Garage, Nairobi
Date: 4th September, 2018
Participants: Seven (7)

1.Summary of demographics
2.What users said

The group consisted of 7 female users aged 20-50
Most users are day to day tech users who have not used Tor or Tor products before

Q1 Can you tell me what “Guard” means?
-Most of the users said that “guard” is a form of protection for one’s communications
‘protecting something’

Q2 Can you identify which is your Guard?

Most users said Germany was their guard


=Do you know what a circuit means?
Most of the user’s describe a circuit as a way/ movement that one takes as they connect to websites using the Tor network
=Did you need a new circuit before? Why?
The majority have never needed a circuit because they have not used Tor before although they say (confidently) that they can ask for a new circuit
=Can you ask for a New Circuit now?
Most users replied ‘yes”
==Do you know what it means?
Most replied yes
'Yes i know what a circuit means. A cycle, the process that something follows. I can try to ask for a new circuit. It’s like asking for a new protection'

Where can you find information about Guards?
Most users said that they would find this information on the Tor project website. However, some users had other suggestions...
'Where it is written ‘guard’. I click on it'

Q5 Can you identify if you are connected by a bridge?
Most of the users responded “yes” but with a lot of hesitation

This group is composed of all female day to day tech users. Except for 1 user, all had never used Tor and so their perception of what the terminologies mean should be considered. Words like 'circuit' have a different meaning in the English language and users struggled to make sense of what it meant in this content

If it is possible, more time should allocated for UX testing in future training

Child Tickets

Attachments (1)

User testing circuit display Methodology.pdf (69.8 KB) - added by nyinz 21 months ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 21 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:2 Changed 20 months ago by nyinz

Tor Browser 8.0a9

comment:3 Changed 19 months ago by pili

Sponsor: Sponsor9

comment:4 Changed 17 months ago by antonela

Resolution: implemented
Status: assignedclosed
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