Opened 9 months ago

Closed 5 months ago

#27747 closed defect (implemented)

Usability Research: Onions - Nairobi (group 1)

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor: Sponsor9

Description

Methodology: See attached
Test: https://docs.google.com/document/d/1XYak7nQlqLFc1WhN3XoEr3Y_sP-J0DXciXoxvy-HNIk/edit
Where: Tor Training at Nairobi Garage, Nairobi, Kenya
Date: September 3rd, 2018
Participants: Three (3)

Results
1.Summary of demographics
2.What users said
3.Conclusion

1.
The group consisted of 2 male users and 1 female user aged 20-50
Most users are technologists with a good understanding of how things work. They have not used Tor or Tor products before

2.

Q0 Can you recognize the padlock? What do you think it means?

Most users say it means that the connection is secure
Quote:
‘Yes, it means my data is encrypted. Its safe to browse’

Q1 What do you think the onion represents?
Most say it means that you are browsing on the Tor network

Q2 Do you think these icons are different?
Most users see a difference. They mostly say the 2nd icon is more safe than the 1st.
Only one user sees the icons as the same
Quote:
‘yes, but i feel that they do the same things. The onion means a secure connection and the padlock also means this’

Q3 What do you think this icon means?
Most users are less confident.
Most users say that there is a connection problem with this icon.
Quote:
‘it’s a secure connection but there are some files that are not secure’

Q4 What do you think this icon means?
Most of the users feel that the connection is not secure at all and gave the same responses as in Qn 3. It is unclear whether they see a difference in the level of security for Qn 3 and Qn 4
Quotes:
‘somebody accessed a webpage in Tor’
‘this means that the website is not secure and doesn’t pass by the relays’

Q5 Order these icons from more secure to less secure
Most of the users ordered the icons as follows:
3-----1------2

3.

The group was active and engaged. The data on Qn 3 and 4 shows that the users face difficulty in distinguishing icons, and the icons’ level of security.

Child Tickets

Attachments (1)

User testing .onion states icons Methodology.pdf (85.4 KB) - added by nyinz 9 months ago.

Download all attachments as: .zip

Change History (6)

comment:1 Changed 9 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:2 Changed 9 months ago by antonela

Summary: Usability Research: Onions- Nairobi (group 1)Usability Research: Onions - Nairobi (group 1)

comment:3 Changed 8 months ago by nyinz

Tor Browser 8.0a9

comment:4 Changed 7 months ago by pili

Sponsor: Sponsor9

comment:5 Changed 5 months ago by antonela

Resolution: implemented
Status: assignedclosed
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