Opened 10 months ago

Closed 7 months ago

#28086 closed defect (implemented)

Usability Research: Onboarding - about:tor TB8

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: antonela Sponsor:

Description (last modified by antonela)

Contents

  1. Methodology
  2. Results
  3. User questions
  4. Summary of data
  5. Conclusions

1. Methodology

Introduction
The onboarding experience was designed to teach the user about Tor and set their expectations. The purpose of this test is to check whether these design objectives have been met.
Sessions

  • We spoke to 5 users using an interview style.
  • They were given a computer with the Tor Browser 8 about:tor open and asked a few questions.
  • Each session lasted about 5 minutes.
  • No dialogue was recorded, the interviewer took notes and participants also made comments on sticky notes.

Participants

  • These were 5 users who have used Tor before.
  • No gender was defined in these interviews

Evaluation tasks/scenarios
We asked them the following questions:

  • What do you think about the content on this page?
  • What do you think about the Illustrations?
  • Did you find any challenges while navigating about:tor?
  • What would you like to see here?
  • Is there anything that does not belong on this site?

2. Results

Colour’s and images
Most users find the UI visually attractive. They feel that it is a friendly UI.
Quotes:
“The contrast is good”
“The bold purple makes its distinguishable from other websites”

Content
Most users said that the information is clear, brief but comprehensive.
Quote:
‘You can have you own learning process in a slow way’

Challenges (Their journey through about:tor)
Most users complained about not knowing how to find the onboarding button.

The next point was an additional discovery in these interviews

What would you like to see? (user's suggestions)

  • "Add more illustrations and screenshots in the TB manual"
  • "Make the TB manual UI similar to the TB8 onboarding UI"
  • "Maybe the onboarding launcher needs to be named"

3. User questions

  • "Why do we have the user manual as well as the on boarding?"
  • "Circuit display: I don’t understand why it goes to an onion page."
  • "Why is the first node the guard? I did not understand the word ‘guard’."


4. Summary of data

  • Most users like the visual aspects of the onboarding. The colours and illustrations.
  • All users commented that they found the content readable and easy to understand.
  • Users are having trouble finding the onboarding launcher.
  • Most users want to see similar UI changes in TB manual.

5. Conclusions

This test did to ask questions like ‘how does this information make you feel about your security?' We only collected data on visual response and comprehension.
Most user’s understand the context of the onboarding. They appeared confident and glad that is was easy to understand.
All users were navigating through separate corners of the site therefore the onboard does give direction. Many users started to customize their experience and pose questions.
The onboarding helps them to engage with the browser.

Child Tickets

Change History (7)

comment:2 Changed 10 months ago by antonela

Description: modified (diff)

comment:3 Changed 10 months ago by antonela

Description: modified (diff)

comment:4 Changed 10 months ago by antonela

Owner: changed from antonela to nyinz
Reviewer: antonela
Status: newassigned

comment:5 Changed 10 months ago by antonela

Description: modified (diff)

comment:6 Changed 10 months ago by nyinz

Tor Browser 8.0.1

comment:7 Changed 7 months ago by antonela

Resolution: implemented
Status: assignedclosed
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