Opened 10 months ago

Closed 9 months ago

#28211 closed defect (worksforme)

Torbrowser 8.0.3 Hangs, and torbutton does not show the current circuit

Reported by: justmeee Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Major Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Using Windows 7, 64 bit
Just installed Torbrowser 8.0.3

I just upgraded from one of the version 7's. That one seemed to work pretty well.

The new look of the version 8 takes some getting used to, but it does have some bugs.

For one, it keeps hanging. I can't get anything done. The windows keep "not responding".

Also, the torbutton blends too much, it's not green anymore, it was easier to see before if you needed to change to a new circuit. Also, it does not show the current circuit so you need to make a new circuit for a page, you can't tell if it actually changed to a new circuit or not. I noted before that there were times when trying to change to a new circuit, it would not always give a new circuit, or I would keep getting the same entry or exit nodes. Being able to see that would tell me which nodes to exclude in torrc, so it would run better next time. So that was very useful, I thought.

But regardless, it's useless to me right now because right from the start, it just keeps hanging, the windows keep "not responding".

The version 7 worked much better by comparison, so I will have to be switching back since this version 8.0.3 isn't working at all for me, I can't get anything done.

Please advise when those bugs are fixed.

Thank you very much.

Child Tickets

Change History (8)

comment:1 Changed 10 months ago by gk

Component: ApplicationsApplications/Tor Browser
Keywords: Tor button torbrowser hang not working right removed
Owner: set to tbb-team
Priority: ImmediateMedium
Severity: CriticalNormal
Status: newneeds_information

Could you try a clean, new bundle and check whether that one works better for you? Does a 64bit version solve you problem?

comment:2 Changed 9 months ago by justmeee

Priority: MediumImmediate
Severity: NormalCritical
Status: needs_informationnew

I tried a fresh install.

I'm using Windows 7, 64-bit.

I tried installing 8.0.3 and I'm getting an error that says "you must have at least Windows 7 installed".

I also tried to install the beta from the nightly build and got the same error.

So I tried a fresh install of the 7.5 that I had and updated it. When it updated, it tells me the version 8 is 32-bit. Also, it's still hanging.

Additionally, on the TorButton, it needs a fix in the version 8. I see you can change "identity", but not the circuit for a specific site like in version 7. This is a problem because it says it will close ALL tabs. Plus it doesn't show the circuit for that site, a necessity which was VERY useful because I could see when it actually changed circuits and I could use that info, in addition to the performance, to exclude nodes that weren't working for me. It was also useful to ensure other criteria were being met (ie: if I needed a specific exit, etc).

Please advise.

Thank you.

comment:3 in reply to:  2 Changed 9 months ago by gk

Priority: ImmediateMedium
Severity: CriticalNormal
Status: newneeds_information

Replying to justmeee:

I tried a fresh install.

I'm using Windows 7, 64-bit.

I tried installing 8.0.3 and I'm getting an error that says "you must have at least Windows 7 installed".

I also tried to install the beta from the nightly build and got the same error.

Huh. Can you try installing a Firefox ESR 60 from Mozilla on that machine? (Download bundles can be found at: https://www.mozilla.org/en-US/firefox/organizations/all/) Do you get the same error as with Tor Browser (complaining about having at least Windows 7 available)? Which Windows 7 flavor is that?

So I tried a fresh install of the 7.5 that I had and updated it. When it updated, it tells me the version 8 is 32-bit. Also, it's still hanging.

Okay. If the update path is working. Could you try a 64bit 8.0 alpha (say: 8.0a8 (https://archive.torproject.org/tor-package-archive/torbrowser/8.0a8/)) and update to the latest alpha version and check whether that changes the hanging for you?

Additionally, on the TorButton, it needs a fix in the version 8. I see you can change "identity", but not the circuit for a specific site like in version 7. This is a problem because it says it will close ALL tabs. Plus it doesn't show the circuit for that site, a necessity which was VERY useful because I could see when it actually changed circuits and I could use that info, in addition to the performance, to exclude nodes that weren't working for me. It was also useful to ensure other criteria were being met (ie: if I needed a specific exit, etc).

Please advise.

The circuit display is now located in the URL bar. Once you load a website and click on the "i" icon on the left side of the URL bar you'll see you circuit for that side and a but to change it.

comment:4 Changed 9 months ago by justmeee

Priority: MediumHigh
Severity: NormalMajor
Status: needs_informationnew

Perhaps I misspoke. To clarify, the last 'alpha' I tried was from your nightly builds where I received the same error message about needing to have Win 7 installed, that version was 8.5a4 Nov 22, if that helps.

Which is odd because
I downloaded the one you gave a link to and it installed fine with two exceptions: one, it did not give a confirmation box when it was done to say it was done, so I had no idea when it finished, or if it installed correctly. I ran it anyway and it seemed to be running ok. It then updated to 8.09a, and then updated again to 8.5a4.

Also, when updating, 2 files triggered my virus protection as virus threats and it removed them, I don't what what that means for your software: "heu_cdplc007" and "heu_cdplc013". The first showed up twice (because I tired installing it twice in two different locations), first as "access denied" and then "removed", and the second (013 file) says "restart required" to remove it (which I haven't done yet). These happened during the torbrowser updates, so I know these to be part of your software. Are those legit, or should I let them be removed?

So far, it seems to be working better than when I first posted, but I haven't had the chance to do much yet. However, even just in trying to click the tabs just upon start up/launch, it's better. Before, it was not responding even that early, so it was really bad before. At least this time, I can post this from the new alpha version.

One other thing I suggest or ask is how to tell if you're browsing in private mode or not, is there an icon somewhere? At one point, there was a small icon at the top right next to the tabs so you knew for sure.

Thank you very much.

comment:5 Changed 9 months ago by justmeee

ps. The files that popped up from the virus software, the specifics were for the 007 "updater.exe" and from 013 "xul.dll", if that helps.

comment:6 Changed 9 months ago by gk

Status: newneeds_information

I guess your antivirus program is falsely assuming that those files got infected.

I am glad your performance problem seems to have been resolved by switching to a 64bit build. If that's the case please close this bug.

I am still puzzled by the problem that Tor Browser on your Windows 7 machine complains about you not having a Windows 7 machine but is updating happily to the current alpha version. Can you please do what I asked about in comment:3 (testing a current Firefox ESR) checking whether that is a Tor Browser-only issue?

comment:7 Changed 9 months ago by justmeee

Status: needs_informationnew

First, with those files triggered by the virus program, should I let it delete them, or restore and "trust" them?

It might be worth looking into why that was triggered because that never happened before for your next builds.

As for the install issue, even the torbrowser alpha file from the link you gave me that did successfully install never gave any sort of confirmation, the dialog box just disappeared. So that seems like a bug too, not knowing if it installed, if it's done, was it successful.. It just disappears, no confirmation at all. That was why I tried installing it twice in two different locations in the first place hence the double popup from virus protection on one of the files.

I did try installing that firefox, it would not install. I did not get any error messages either. After I clicked on the exe, I get the open file dialog box and clicked run, which I got on those other torbrowser files with the error messages as well. Then it extracted, which I think also happened on those other files but not too sure. Them nothing. The only difference is on the torbrowser I would see the popup at this point about it needing Windows 7 installed, but on the Firefox it just doesn't do anything at all after that, the boxes just disappear and nothing is installed. I put 'firefox' in the windows search box to see if it did install and just didn't give me any confirmation dialogs like the torbrowser I mentioned before, but nothing shows up on the computer except the one that came with torbrowser, so firefox did not install either.

The other question and/or item to look into, is there a way to confirm if you're in private browsing mode while browsing?

Thank you very much.

comment:8 in reply to:  7 Changed 9 months ago by gk

Resolution: worksforme
Status: newclosed

Replying to justmeee:

First, with those files triggered by the virus program, should I let it delete them, or restore and "trust" them?

It might be worth looking into why that was triggered because that never happened before for your next builds.

I don't know what you should do as I don't know why those got flagged.

As for the install issue, even the torbrowser alpha file from the link you gave me that did successfully install never gave any sort of confirmation, the dialog box just disappeared. So that seems like a bug too, not knowing if it installed, if it's done, was it successful.. It just disappears, no confirmation at all. That was why I tried installing it twice in two different locations in the first place hence the double popup from virus protection on one of the files.

I did try installing that firefox, it would not install. I did not get any error messages either. After I clicked on the exe, I get the open file dialog box and clicked run, which I got on those other torbrowser files with the error messages as well. Then it extracted, which I think also happened on those other files but not too sure. Them nothing. The only difference is on the torbrowser I would see the popup at this point about it needing Windows 7 installed, but on the Firefox it just doesn't do anything at all after that, the boxes just disappear and nothing is installed. I put 'firefox' in the windows search box to see if it did install and just didn't give me any confirmation dialogs like the torbrowser I mentioned before, but nothing shows up on the computer except the one that came with torbrowser, so firefox did not install either.

The other question and/or item to look into, is there a way to confirm if you're in private browsing mode while browsing?

Tor Browser is starting by default and always in private browsing mode. Thus, if we don't change any settings you are fine.

It seems your hangs are gone with the 64bit version. Closing as WORKSFORME then.

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