Opened 13 months ago

Closed 3 months ago

#28414 closed defect (user disappeared)

Tor doesn't load

Reported by: Waaaanm987 Owned by: tbb-team
Priority: Immediate Milestone:
Component: Community/Tor Support Version:
Severity: Blocker Keywords:
Cc: traumschule Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Hello. When i try to launch Tor it keeps loading forever and if i try to click on the window it doesn't respond anymore and i have to close it. Please, how can i deal with this problem? It's so annoying.

Child Tickets

Change History (6)

comment:1 Changed 13 months ago by traumschule

Component: Webpages/WebsiteApplications/Tor Browser
Owner: changed from hiro to tbb-team
Status: newneeds_information
Version: Tor: 0.3.5.4-alpha

It sounds like you mean Tor Browser?
If bootstrapping fails and you live in an area known for network interference you might need a bridge.
What do you mean by "it does not respond anymore", does Cancel work?

What is your operating system and did you download the latest version?

comment:2 Changed 13 months ago by Waaaanm987

When i open Tor Browser it automatically connects to the home page (so i don't have the possibility to choose to connect or use cancel button), where DuckDuckGo search bar is, but the pointer shows me that the client is still loading and if i click on it won't respond anymore. Even if i restart my computer the clien't doesn't work.
But when i shut down my PC for several hours and turn it on,the Tor Browser works until i close it; infact if i try to open it after some hours (or just minutes) turning my pc on i won't be able to use Tor. I tried turning Windows Firewall off, even kaspersky (actually Tor Browser works for me even with both opened), but nothing works, if not shutting down the PC for many hours. It's frustrating...
My operating system is Windows 10, and yes, i have the latest version.
My network is fine.
Sorry for my bad english.

comment:3 in reply to:  2 Changed 13 months ago by traumschule

Component: Applications/Tor BrowserCommunity/Tor Support

Replying to Waaaanm987:

When i open Tor Browser it automatically connects to the home page (so i don't have the possibility to choose to connect or use cancel button), where DuckDuckGo search bar is, but the pointer shows me that the client is still loading and if i click on it won't respond anymore. Even if i restart my computer the clien't doesn't work.

Not sure to understand this correctly. Does the browser freeze when you try to open websites?

But when i shut down my PC for several hours and turn it on,the Tor Browser works until i close it; infact if i try to open it after some hours (or just minutes) turning my pc on i won't be able to use Tor.

Can you please list the exact steps and what happens.

I tried turning Windows Firewall off, even kaspersky (actually Tor Browser works for me even with both opened), but nothing works, if not shutting down the PC for many hours.

It's hard to see how shutting down the computer influences Tor's behavior contrary to restarting Tor Browser. Please also here list the exact steps with expected and actual behavior that could help us to reproduce the issue.

It's frustrating...
My operating system is Windows 10, and yes, i have the latest version.
My network is fine.
Sorry for my bad english.

If network interference could be an issue, please try using a Bridge: https://tb-manual.torproject.org/en-US

comment:4 Changed 13 months ago by Waaaanm987

I open Tor Browser -> Tor Browser automatically connects* [successfully] -> Tor Browser is freezed and i can't use it.

*(and brings me on Tor's main page, where DuckDuckGo Search bar is, as usual)
Tor Version: 8.0.3

comment:5 Changed 13 months ago by gk

Are you using the 32bit or the 64bit Tor Browser version?

comment:6 Changed 3 months ago by ggus

Resolution: user disappeared
Status: needs_informationclosed
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