bridgesdb: replace the message to mail support with a link to the documentation

In the first page of bridges db there is a message at the end:

My bridges don't work! I need help!

Where we say the users to write to support immediately. I propose to change it for a message pointing to https://tb-manual.torproject.org/bridges/ to reduce the workload of the support team.

added actualpoints::0.2 component::circumvention/bridgedb ex-sponsor-19 owner::phw points::1 priority::high resolution::fixed reviewer::cohosh severity::normal sponsor::30-can status::closed type::defect labels

Trac:
Description: In the first page of bridges db there is a message at the end:

My bridges don't work! I need help!

Where we say the users to write to support immediately. I propose to change it for a message pointing to https://tb-manual.torproject.org/bridges/

to

In the first page of bridges db there is a message at the end:

My bridges don't work! I need help!

Where we say the users to write to support immediately. I propose to change it for a message pointing to https://tb-manual.torproject.org/bridges/ to reduce the workload of the support team.

Trac:
Points: N/A to 1
Sponsor: N/A to Sponsor19
Priority: Medium to High
Owner: sysrqb to N/A
Status: new to assigned
Cc: N/A to antonela

Trac:
Owner: N/A to phw

Adding the keyword to mark everything that didn't fit into the time for sponsor 19.

Trac:
Keywords: N/A deleted, ex-sponsor-19 added

Moving from Sponsor 19 to Sponsor 28.

Trac:
Sponsor: Sponsor19 to Sponsor28-can

Trac:
Sponsor: Sponsor28-can to Sponsor30-can

Hi,

In the last months we started to receive a lot of blank emails from mobile users (with "sent from my iPhone" signatures) in frontdesk queue.

Intrigued by this phenomenon, I opened bridges.torproject.org on my mobile and, my hypothesis is that users are scrolling down all the page and instinctively selecting frontdesk email (hey, UX team! _o/ ).

Also, there's an email icon on the website footer redirecting users to frontdesk.

We should asap:

• Remove frontdesk contact from the footer;
• Change text to:

My bridges don't work! I need help!

If your Tor Bridges don't work, please check our Tor Browser Manual - https://tb-manual.torproject.org/circumvention/ and our Support Portal - https://support.torproject.org/#censorship . If you need a new bridge, send an email to bridges@torproject.org and try again.

+1 - we should remove frontdesk@ and add instructions to send an email to bridges@torproject.org.

Trac:

New BridgeDB landing page

Removing the frontdesk@tp.o email sounds good to me. In the paragraph above, we already have instructions on how to request bridges by emailing bridges@tp.o. I would rather not list these instructions twice – besides, I wouldn't want to suggest that emailing bridges@tp.o is going to fix the users' issues. Here's what the patch looks like:

I pushed a fix to my fix/28533 branch. Cecylia, can you please take a look at it?

Trac:
Reviewer: N/A to cohosh
Status: assigned to needs_review

Looks good!

Trac:
Status: needs_review to merge_ready

Thanks, everyone. I merged and deployed the patch.

Trac:
Status: merge_ready to closed
Resolution: N/A to fixed
Actualpoints: N/A to 0.2

closed

changed time estimate to 8h

added 1h 36m of time spent

moved to tpo/anti-censorship/bridgedb#28533 (closed)